Direct Marketing & CRM (Marketing & Communications) We are Rangiata Sky, Aotearoa's biggest fans of entertainment, and we're on the hunt for a Direct Marketing Manager – Loyalty who is passionate about delighting our customers with incredible experiences. As we move fast, listen to our customers, and take calculated risks, we're growing our Direct Marketing team, and we want you to be a part of this incredible adventure. About Rangiata Sky Welcome to Sky, the ultimate entertainment destination that connects New Zealanders to the stories and sport they love, in ways tailored just for them. Our passionate crew at Sky work tirelessly to ensure we are Aotearoa's most engaging and essential media company. We are incredibly proud of our achievements, but that doesn't mean we're satisfied. As innovators, we constantly challenge ourselves to redefine boundaries and adapt to the ever-changing marketplace. Sustainability, profitability, and our dedication to Aotearoa are at the forefront of everything we do. Our purpose is crystal clear. We share stories, we share possibilities, we share joy! Lights, Camera, Action! Your Mission, Should You Choose to Accept: We're on a journey to radically improve our data driven direct marketing maturity through the creation of Sky's Loyalty programme. The Direct Marketing Manager - Loyalty is pivotal in helping achieve our ambitions. You will co-create Sky NZ's loyalty strategy and proposition that commercially leverages our +1m customer base and drives value and recognition of our incredible customers. Sky has the privilege of having over one million customer relationships, with many having been with us for over 30 years. It's time we start to recognise and delight these customers, we need someone who's ready to roll up their sleeves, bring their wealth of loyalty knowledge and make their mark. You will create and deliver a best-in-class loyalty programme that delights our customers and is commercially viable. This role is responsible for designing a profitable way of rewarding customers throughout their lifecycle, across all Sky products (Sky TV, Sky Broadband, NEON and Sky Sport Now). You'll support Sky in achieving its business goals of increasing retention, LTV and NPS. If you're ambitious, keen for a challenge and to create something completely new, this role is for you. What you'll bring: Loyalty Strategy As a seasoned loyalty marketer, you'll bring a depth of knowledge in all aspects of loyalty, from pricing models, partnership strategy and segmentation. You'll embed Sky's purpose and vision ensuring our loyalty programme is authentic, meaningful and undeniably Sky. You have a keen eye for data and how to leverage NPS, CSAT and commercial data to create a successful loyalty approach. We're looking for a performance focused direct marketer, who can operationalise a loyalty strategy through highly relevant omni-channel marketing, leveraging personalisation opportunities. You will have a strong command of direct marketing best practice and how to delight throughout the customer lifecycle. We're looking for a Direct Marketing subject matter expert who sees the bigger picture and thinks strategically to achieve results. The role requires a deep understanding of Sky's business, marketing and customer strategy, and the ability to translate this into strategic initiatives that deliver revenue outcomes. The role holder is Sky's loyalty subject matter expert, and requires a senior marketer able to influence at all levels of the organisation including Executive. Cross-team collaboration We're looking for an autonomous, capable and confident leader who works collaboratively across the organisation, with many teams including, Product Squads, Customer Performance Marketing, Digital Journey's and Experience, Insights, Partnerships, Technology, Commercial Finance, Data & BI, Content, Marketing and Brand. This role is highly visible, requiring a Direct Marketing expert adept at working collaboratively to deliver results. Why Join Us? Be the Pioneer of a New Era! 1.Embark on an Odyssey: This isn't just a job; it's a chance to script a new chapter in our story! As the torchbearer for this groundbreaking role, your success story could be the industry's next legendary saga! 2.Redefine Tradition: Experience the red-carpet treatment as you elevate your career in a role where innovation and brilliance set the stage. Say goodbye to the ordinary and step into a realm where the sky's the limit! 3.Limitless Horizons: Work in an environment that thrives on fresh ideas and welcomes your unique perspective. This is not just a job; it's an opportunity to shape the future of data driven marketing in the NZ media landscape. 4.Unprecedented Benefits: Enjoy perks that surpass the ordinary, making your journey with us more binge-worthy than a weekend box set. Who needs moderation when your career can be an exhilarating adventure? Ready to Craft the Future of Data driven Marketing in NZ Media? To secure this role, be the visionary pioneer, the strategic architect, and the resilient trailblazer! If you're excited to make this role your own and set the stage for unprecedented success, we want to hear from you. Seize the opportunity, and let's create history together! Disclaimer: No plots were twisted or turned in the making of this advertisement. Viewer discretion advised – your career might experience unexpected exhilaration! Your application will include the following questions: Preferred Name Pronouns What is your legal right to work in New Zealand? If you are not a citizen or permanent resident please provide details of your visa type, expiry date, and working hours restrictions if any.If you are a citizen / permanent resident simply indicate NA What are your salary expectations? What is the notice period for your current employment? Have you been convicted of any offence against the law in New Zealand or any other country? Do you have any injury or psychological or medical condition, including those caused by gradual process, disease or infection (e.g. hearing loss or occupational overuse syndrome), which may affect your ability to perform the duties of the position satisfactorily OR that may pose a risk of harming yourself or another person, including the risk of infecting another person with an illness? If you have answered YES to the medical or criminal questions above, please provide further detail If successful, do you consent to SKY NZ checking the following records should the nature of your job demand it?Immigration Status via VisaView / Department of Internal AffairsTORO/Driver Check via NZTA*Criminal Records Check via NZ Police/Ministry of Justice*Claims History via ACC**Additional consent form must be completed Do you have a current driver's licence? Do you have any criminal, traffic, or transport related convictions or pending charges? As part of our recruitment process, you may be required to attend a pre employment medical, drug & alcohol testing, and/or complete a medical check-list. Are you willing to participate in this? Do you have relevant or recent Criminal/Bankruptcy records to declare? Certain roles require a criminal history check to be performed as part of the recruitment process for shortlisted candidates. Please acknowledge that you are aware of this and are willing to participate if needed. Are you taking any medication (including over-the-counter medication) which may adversely affect your work performance, or would adversely affect your work performance if you stopped taking it? Do you have any medical conditions or pre-existing injuries that could prevent you from performing the inherent requirements of the job you are applying for? If you answered Yes above, please provide details of medication.If you answered No, simply indicate Nil or NA Where did you hear about this role? Do you have a spouse, partner, relative or household member already working for us? I acknowledge that all information I provided in this application is true and correct to the best of my knowledge and that any incorrect or misleading information may lead to disqualification, or if appointed, to termination of Employment? The information you supply will solely be to assess your suitability for this vacancy and only accessible by the People and Culture team and staff responsible for the recruitment of this position. Under the Privacy Act 1993, you have the right to access your personal information and request for it to be corrected. This information will be securely held electronically on our careers site. Do you consent? Report this job advert Don't provide your bank or credit card details when applying for jobs. Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr
