Level 1 Service Desk Technician - Whangarei (12 months Fixed-Term)• Are you ready to power up your career?• A company that cares about your career and development• Whangarei based onsite opportunity with full trainingThe roleWe're on the hunt for a Level 1 Service Desk Technician with excellent customer service skills to join our Service Desk team in Whangarei on a 12-month fixed-term contract.Our Service Desk team provides exceptional technical expertise and support both in-house and remote to several offices based across North Island.In this role, you'll be building and maintaining relationships with our internal stakeholders ranging from field staff to engineers and executives and providing them remote and on-site IT support. Amongst other things you will also:Respond to walk-in, email and phone enquiries and requests for advice and assistanceProvide first level support to Northpower staff including initial Call Diagnosis & PrioritisationSet up desktop/laptop, iPad and mobile hardware and softwareCoordinate hardware repair and replacement, suppliers and other vendors and the procurement of IT equipmentWhat's in it for youYou'll be working for an organisation that puts its people first and values growth and development. You'll be part of a small yet supportive team and will enjoy benefits like:Growth opportunity to learn new technology and work on your professional development with a large organisationA fun, diverse and supportive teamAbout youA highly responsive, customer-focused attitude is the winning attribute along with an eagerness to identify solutions and a keen interest in technology. To be successful in this role, you'll also have:An interest or experience with technology particularly in a Microsoft environmentPrevious experience in a customer service roleSkills to communicate effectively with staff at all levels within the businessGood time management, strong analytical and problem-solving skillsYou don't need to have years of experience to be successful in this role; you could be a switched-on individual with a can-do attitude who is looking to start their professional career in IT.About usNorthpower is an electricity and fibre network provider for Whangarei and Kaipara, with more than 60,000 connected customers. We are one of the largest multi-utility contractors in New Zealand, servicing the needs of clients in transmission, distribution, generation, fibre, renewables, and commercial sectors. We have a reputation for excellence and innovation, providing commercially viable solutions for electrical and telecommunication design, construction, and maintenance requirements.We have over 1,400 staff working together across 14 locations to keep the power on and the lights going for our customers. At Northpower, we're committed to creating a supportive and collaborative work environment where innovation thrives. Join us to be a part of a team that's dedicated to delivering excellence in electrical distribution design and making a significant impact on the industry.Get in touch!We'd love to hear from you if you're looking for a diverse and supportive environment and are open to taking up a challenge. Head over to our careers website and search for #REQ1444 to apply.Unfortunately, applications without the right to work in New Zealand cannot be considered.Northpower has an in-house recruitment team who manage recruitment for all our vacancies. If you're interested in a role with us, we would encourage you to apply directly online to us, as we don't accept candidates via agency (unless the role is advertised by the agency at our request). As this is being advertised over the New Year, the earliest candidates will get an update will be by 10th January 2025.
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