Desktop Service Technician

Job summary Experienced Desktop Services Technician role in the health sectorSupporting end users with new processes and technologyOpportunity to make a real difference in the northern region of Te Whatu Ora Job seniority: associate level Responsibilities • Resolving IT requests and incidents in the end-user space• Investigating problems and incidents for escalation• Installing and upgrading PCs hardware and Operating Systems• Creating and maintaining technical documents• Keeping the customer informed and delivering excellent customer service Requirements • 3-5 years' commercial IT experience in desktop support• 2-3 years in a similar role preferred• Ability to work autonomously• Experience troubleshooting support issues across multiple technologies• Current Microsoft certifications and experience with LAN and WAN networks preferred Key Skills Needed • Desktop support• IT troubleshooting• Technical documentation• Customer service• Knowledge of LAN and WAN networks Benefits • Professional, sustainable, and efficient services• Supportive and nurturing team environment• Ongoing personal and professional development opportunities• Acute focus on well-being with dedicated events• Diversity and inclusion celebrated