Desktop Service Technician at Health Alliance (hA), Auckland Ko wai matou | Who are we?Te Whatu Ora Health New Zealand manages all health services, including hospital and specialist services, and primary and community care. Hospital and specialist services are planned nationally so they can be delivered more consistently across the country. It also manages national contracts.Data & Digital has a big role to play in the transformation of health and we invite you to join our exciting journey in supporting the northern region of Te Whatu Ora, our national health system.Te Whatu Ora provides technology services to the Northern Region.We are team of individuals from all backgrounds who share the same goal of providing great technical and customer support to our valuable customers in a hospital environment. Please not this role is predominantly based in Manukau with an on call aspect.As a Desktop Services Technician you are an experienced Desktop Technician who is passionate about supporting end users with new processes and technology to keep up with our ever-changing digital world in the health sector. You will get to interact with a wide variety of people and make a real difference!We are looking for an experienced IT Professional in L1 or L2 desktop supportIncident Management – You will be resolving IT request and incidents in the end-user space, this could be in person or remotelyInvestigate problems and incidents for escalation to a third level teamInstalling and upgrading PCs hardware and Operating SystemsKnowledge Management – Actively involved in the creating and maintaining of technical documentsCustomer Service – Keeping the customer informed, delivering continuous excellent customer serviceYou would ideally have 3-5 years' commercial IT experience, specialising in desktop support that encompassed all technology and devices in the end-user spaceAt least 2-3 years in a similar role is preferredAbility to work autonomouslyBroad hands-on experience troubleshooting support issues across multiple technologiesCurrent Microsoft certifications and experience with LAN and WAN networks would be an advantageWhat you can expect in returnWorking in health brings its own special kind of reward and we're passionate about it. Through our people, there's a collective drive to deliver professional, sustainable and efficient services, creating a workplace that people are proud ofA supportive and nurturing team environment with depth of expertise to support youOngoing personal development with personal and professional development opportunities to get involved inAcute focus on well-being with dedicated well-being eventsOur team celebrates diversity and inclusion, so put your unique perspective forward and let's see where it takes us! If you're interested in this role, but feel you may not have the exact experience we're looking for, please still consider applying as we're keen to hear from curious, passionate people who are willing to learn!Me pehea te tuku tono | How to applyAll applications have to be submitted online. Click on 'apply' via the link provided.Please note only candidates who have the right to work in New Zealand will be considered.Applications Close: Thursday 2nd May 2024In the interests of protecting our people and our patients, all appointments will be subject to an Occupational Health Pre-employment health checkNote: You may be redirected to the employer's careers website.#J-18808-Ljbffr
