We're looking for our first Deputy Market Sales & Customer Experience Manager for IKEA Sylvia Park, New Zealand, to engage, inspire and unite the team to ensure that the omnichannel shopping experience and customer satisfaction is always top of mind. If this sounds like you, grab your Allen key.
At IKEA, work is more than just a job. It's work that has a positive impact and that is about creating a better everyday life for all New Zealanders.
How we achieve this is through our values – the compass that guides us in all we do. To us, togetherness, cost-consciousness, improvement and simplicity are more than just words.
Our culture is formed when we put these values into action. When we create a great place to work. When we stand up for equality, diversity and inclusion. When we promote health and wellbeing for our people, and the planet. When we lead by example. That's why we're constantly trying to find better ways to get things done, and to bring out the best in ourselves and others.
But that's enough about us. Over to you now.
We're looking for someone to lead and inspire the Sales & Customer Experience team; someone who can drive an exceptional shopping experience to secure customer satisfaction and sales profitability across IKEA New Zealand.
You are a passionate people leader and are energised by coaching and mentoring leaders in order to see them grow. You are able to clearly define expectations and set challenging yet achievable goals, whilst also challenging existing ways of working and inspiring curiosity in others. You have a strong commercial and business acumen to secure the commercial sales & customer experience agenda across all IKEA Sylvia Park market touchpoints. You are passionate about home furnishings and life at home for the many Zealanders, capable of driving extraordinary growth and brand positioning across an omnichannel landscape. You have the ability to develop knowledge of the local market and business conditions quickly to make commercial decisions. You can lead and inspire your team to optimise the customers' shopping experience and drive continued growth in sales and profitability in the market. You are operationally and strategically minded, being able to identify commercial opportunities to contribute to the growth of IKEA through understanding customers, competitors, and market behaviour. You have a proven track record of developing and implementing short and long-term action plans and consistently reaching performance goals within the agreed budgets.
You're all for creating an engaging and inclusive co-worker experience where everyone can bring their whole selves to work. You reflect what IKEA stands for and the IKEA values, with the ability to lead our business through our people.
About this work area
As Deputy Market Sales & Customer Experience Manager, your responsibilities will include, but are not limited to:
•Securing and implementing the commercial action plan for the market, maximise sales and generating sustained long-term profitability to ensure the IKEA Sylvia Park is a leading omnichannel retailer in the market.
•Securing a consistent, seamless and positive customer experience across all touchpoints and channels.
•In collaboration with the Sales & Customer Experience Manager, analysing the market potential and actively collaborating with stakeholders within and outside of the commercial function to ensure the store is performing optimally and maintaining local relevance across all sales channels.
•Securing a competent and high performing team of inspired and empowered co-workers by agreeing to clear goals, expectations and conducting follow up.
•Working with your team and other functions to ensure that the solutions within your work area are locally relevant and consistent throughout various sales channels.
•Leading, inspiring and developing your team to understand the omnichannel customer shopping journey, and the part they play to ensure a seamless and positive end-to-end customer experience.
•Measuring, securing and following up on sales performance by using data and insights to deliver on business goals and KPIs.
To be considered for this role experience, the following is essential:
• At least 5 years' experience in a large retail business within a Sales leadership role, at a manager level (leading other leaders).
• You are committed to IKEA New Zealand in this role for 3 - 5 years.
• Experience delivering and securing a commercial action plan for your market, maximising sales and sustaining long-term profitability within an omnichannel retail landscape.
• Proven experience delivering and implementing short and long-term action plans and consistently reaching performance goals within the agreed budgets.
• Proven experience leading and delivering a customer-first culture and mindset within the market and omnichannel retail landscape.
• Ability to coach and develop people and secure succession to bring together a high performing team that can contribute to business goals.
• Cultural competency and the ability to integrate equality, diversity, and inclusion practices within a workplace.
What you need to know
• This role is permanent, full-time, 80 hours per/fortnight
• The salary range for this position is NZ$90,000K – $134,000.
• The work location for this role is IKEA Sylvia Park & external warehouse.
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
• As part of the recruitment process this role requires a pre-employment check for final candidates.
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