Department Manager - Service/Front End
At Bunnings, you'll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.
About the role:
As a Department Manager (Coordinator), you will demonstrate a high level of energy and a real passion for leading a diverse team in a fast-paced retail environment. Your work will provide meaningful contribution in the achievement to the day-to-day coaching of teams to drive business performance outcomes. Creating memorable experiences for our customers is something you focus on every day.
Your store will be your pride and joy - you'll use visual merchandising to your best advantage, aligning this to store marketing plans. This role will involve some public holiday and weekend work.
What's involved:
Lead a team of direct reports
Set an example of best service and support the team to deliver friendly and helpful advice to customers
Coach the team on the right service behaviours
Assist with inducting and training the team
Ensure that merchandising standards fit with business requirements
Who we're looking for:
Our ideal candidate will have previous retail leadership experience, leading a department or similar, an individual with a strong passion for customer service and merchandising standards. This role is results focused, therefore the ability to achieve results by working closely with your team is a must and you are approachable and confident when interacting with team and customers.
You'll need:
Previous experience supervising a team in a fast-paced environment
Proven ability to coach and develop others, providing feedback and getting the best out of a team
Ability to be on your feet assisting with customers across a wide range of retail hours
Hold an open, honest, and respectful communication style
Have an eagerness to learn about new products.
Interested to apply?
As part of the recruitment process, you will be required to complete an online chat interview. This will take you just 20 minutes and will need to be completed within 24 hours of submitting your application. Once you've completed it, you'll receive a personality profile which will tell you a little bit more about yourself.
If successful, you will then be invited to complete an online video interview by email. Don't worry, it's only 4 questions and should take you about 15 minutes to complete.
Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at ****** and a member of the team will be in touch.
You'll be part of a workplace where you'll feel like you belong.
There's so much on offer when you're part of our Bunnings team with benefits including:
Our flexible and informal work environment which helps bring balance between work and home.
Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.
Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.
12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.
The opportunity to create a real difference in your local community and environment.
Join us and experience Bunnings from the other side of the counter.
Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.
About Us
At Bunnings, we believe a diverse team creates the best mix of perspectives which helps us innovate and make better decisions. We want our team to have diverse thinking, perspectives, backgrounds and education, which supports us in representing the local communities we serve and so our team can bring their whole self to work.
A diverse and inclusive team makes everyone feel valued, respected and connected at work. We're committed to creating a safe and supportive work environment for all team members regardless of age, disability, gender identity, sexual orientation, race, ethnicity or background.
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