At Sephora, we reimagine beauty, discover new brands, and influence positive change every day. Having fearless leaders for our retail business in place is a big part of that. As our Department Manager (Senior Beauty Advisor), you'll provide day-to-day supervisory oversight of the store's operations as well as work closely with your team of fellow supervisors, the Assistant Store Manager, and the Store Manager. You'll also play a key role in achieving store KPI's as well as delivering an unbeatable client experience. Get ready to think creatively, work strategically, and make your mark at a leading global retailer.Responsibilities:Act as an extension to the store management team to manage team performance through regular coaching and feedback.Promote a high level of customer service and recommend suitable products after undertaking a comprehensive understanding of client needs.Serve as an escalation point for clients and cast member matters and confidently make store operation decisions during core hours.Hold team briefings.Support the Store Manager and Assistant Store Manager to achieve store KPIs and targets.Work on a rostered basis including weekends, early starts, and late finishes.Qualifications:Previous management experience in a fast-paced, high-volume retail sales environment.Strong emotional intelligence and communication skills, with the ability to influence team members at all levels by leading by example.A history of exceeding sales targets and KPIs.Proficiency in using the Microsoft Office Suite.What's in it for you:The people: You will be surrounded by some of the most talented, supportive, and kind leaders and teams.The product: You will get your hands on some amazing gratis and store discounts.The learning: We invest in training for our leaders and team members, including access to Sephora University Digital (online learning platform) and personal interactions with influential guest speakers.The culture: As a leading beauty retailer backed by the LVMH luxury brand, our reach is broad and our impact is global. We innovate and empower you to be your best while being yourself.This is the future of beauty. Reimagine your future at Sephora.
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