Job Description: OVERVIEWThis position conducts investigations of day care facilities subject to regulation in accordance with the Human Resource Code, Texas Family Code, Minimum Standards, and agency policies and procedures to determine whether abuse/neglect and/or noncompliance has occurred. The position interacts routinely with Texas Department of Family and Protective Services staff, representatives from various organizations, and the general public. A Day Care Investigator- . WHY WORK FOR DFPS?The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12, workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making qualifying monthly payments, but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, a lifetime monthly retirement annuity as well as Texa$aver (k) and Programs under the Employees Retirement System of Texas. An additional benefit you will receive is 12 days of paid annual leave, 12 sick days, and the potential to earn up to four days of administrative leave each year. Your annual paid leave accrual increases as your tenure increases. HELP US MAKE A DIFFERENCE AS:To explore more of what Day Care Investigators do, click here.For a realistic job preview for this position and about the agency, please click here. To learn more about You will also have access to a self-assessment that will help you determine if this type of work is something that is a good fit for you. Essential Job Functions: • Investigates complaints of abuse/neglect in licensed/registered and unregulated facilities. • Investigates complaints of standards violations in licensed and registered child care facilities. • Investigates complaints alleging illegal child care. • Documents findings of investigations and notifies child care providers of findings and any corrective or adverse actions being taken. • Responds to emergency complaints of abuse/neglect in licensed/registered and illegal child care operations. • Performs other duties as assigned and required to maintain unit operations.• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. • Attends work regularly in accordance with agency leave policy. Knowledge Skills Abilities: • Knowledge of the Texas Family Code, Chapter 42 Human Resource Code laws and regulations relating to children and their care.• Skill in assessing risk in situations, which might result in injury or death to a child and ability to take appropriate action.• Skill in investigating and resolving child abuse/neglect allegations.• Skill in effective verbal and written communication.• Skill in effective organizational skills.• Skill in assertiveness.• Ability to identify violations of law and policies concerning child care; and to conduct interviews and gather facts.
