Customer Support Technician

Details of the offer

Otago Business Equipment – Queenstown, South Island
Otago Business Equipment (OBE) is a technical sales and service company. We currently supply and service Point of Sale (POS), Eftpos, Computing, Networking and WiFi for over 1500 sites through NZ. Our Sales Consultants and Service Technicians are highly knowledgeable and experienced. We provide hardware and software solutions designed to enhance the efficiency and effectiveness of our clients' businesses. We are seeking a passionate Support and Sales technician to join our team in Queenstown. You will be an integral member of our close-knit team and will be accountable for IT, POS and EFTPOS support and customer training on computer-based hardware and software systems for our clients on site as well as some Hardware and Software Sales. The successful candidate must have excellent technical experience and display the following.
Essential Technical Skillset: General IT knowledge
Understanding of Windows Operating Systems
Software and Hardware Installations
Printer Installation and Troubleshooting
Knowledge of POS and Eftpos Systems (advantageous)
Ability to communicate clearly to customers via Phone and Email.
Preferred Additional Technical Knowledge: Point of Sale in a Hospitality Setting
Knowledge of Eftpos
CRM and IT Ticketing Software
Printer and/or Photocopier servicing
Understanding of Networking and Wi-Fi Solutions
Our Ideal Candidate: Technical background with a personable and professional attitude.
A natural style of accountability coupled with strong customer experience focus
A collaborative approach in working coupled with strong communication skills.
Ability to apply practical problem-solving skills
Can work independently while being a key team member providing backup and support.
Full driver's license.
In return for your skills and experience, we offer stable employment in an area with a well-established economy. A competitive salary plus a company car and full IT suite will ensure that you are equipped to do the role efficiently. Specialist training will be provided.
Applicants for this position should have NZ residency or a valid NZ work visa.
To apply, please submit your CV and a Cover Letter.

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Nominal Salary: To be agreed

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