Customer Support Technician

Join our client's team as a Customer Support Technician within this innovative future-focused technology company. You will be responsible for providing exceptional experience to customers seeking support and providing training to clients via phone, email and direct messages.
This is a full-time, permanent position, located in Mosgiel. The hours of work are approximately 1.00pm – 10.00pm Monday to Friday. Due to the late finish, there is some ability to work from home once trained.
Responsibilities: Providing excellent customer service by making outbound calls as well as responding to incoming calls, emails and other messages.Triaging and responding to customer enquiries in a timely and knowledgeable manner – providing troubleshooting, training and escalation when requiredMaintaining help files and resources to assist customers  Key skills, experience and requirements Desire to work in the technology spacePrevious customer service experienceStrong communication and problem-solving skills.Tech-savvyOrganised, detail-oriented, and adaptable. Benefits: Purposeful role – your contributions directly impact customer satisfaction and the company's successProfessional career growth opportunitiesBe part of an innovative collaborative team that values fresh ideas and innovationWork-life balance – flexibility for personal and professional wellbeingSupportive team culture – a close-knit team that promotes open communication, team work and support If you think this sounds like your next career move, please click APPLY.
You must be entitled to live and work in New Zealand to apply for this role.