**Job Title**: Customer Support Specialist - Work from Home **Company**: KKR **Location**: Hamilton, Waikato, NZ **Job Type**: Part-Time **Seniority**: Associate Level **Years of Experience**: Minimum 2 years --- **Job Description**: KKR is seeking a dedicated and reliable Customer Support Specialist to join our dynamic team.
As a Customer Support Specialist, you will play a crucial role in providing exceptional service to our customers.
You will be a vital point of contact for our clients, helping to resolve issues, answer inquiries, and deliver a positive customer experience.
This is a part-time, work-from-home position designed for individuals who are passionate about customer service and have the ability to work independently.
**Key Responsibilities**: - **Customer Interaction**: Serve as the primary point of contact for all customer inquiries via phone, email, and chat.
Provide timely and accurate information to customers regarding products, services, and various company policies.
- **Issue Resolution**: Manage and resolve customer complaints and concerns in a professional and empathetic manner.
Use strategic planning to identify solutions and prevent future problems.
- **Documentation**: Maintain up-to-date records of customer interactions in our CRM system.
Ensure all customer communications are logged accurately for follow-up and reporting purposes.
- **Team Collaboration**: Partner with other teams, including Sales, Technical Support, and Product Development, to relay customer feedback and help improve our service offerings.
- **Training & Development**: Engage in ongoing training and professional development opportunities to enhance your skills and knowledge within the customer support field.
- **Feedback Loop**: Gather and evaluate feedback from customers regarding their experience.
Advocate on behalf of customers to ensure their voices are heard across the organization.
- **Performance Metrics**: Meet key performance indicators (KPIs) for customer service, including response time, customer satisfaction, and resolution rates.
- **Product Knowledge**: Stay informed about our products and services to assist customers effectively and provide updates as needed.
**Requirements**: - **Experience**: Minimum of 2 years in a customer service role, preferably in a remote work environment.
- **Education**: High school diploma or equivalent; additional qualifications in customer service or related fields is a plus.
- **Technical Skills**: Proficient in using CRM software, Microsoft Office Suite, and other relevant technology platforms.
Familiarity with virtual communication tools (e.g., Zoom, Microsoft Teams).
- **Personality Traits**: A dedicated and reliable individual who always places customers first.
Ability to handle difficult situations with grace and professionalism.
- **Soft Skills**: Strong strategic planning skills, with the capability to prioritize tasks effectively.
Leadership qualities with the ability to work autonomously and as part of a team.
- **Communication Skills**: Excellent verbal and written communication skills.
Ability to adapt your communication style to meet the needs of diverse customers.
- **Time Management**: Strong organizational skills with the ability to manage competing priorities and work efficiently in a remote setting.
**Benefits**: - Comprehensive training programs and professional development opportunities.
- Paid overtime for hours worked beyond the standard part-time schedule.
- Free food provided during company events or team meetings.
- A supportive work environment that promotes work-life balance and employee well-being.
**Application Deadline**: All applications must be submitted by **October 31, 2024**.
**Equal Opportunity Statement**: KKR is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other status protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.