Customer Support Specialist

About the role:In this role, you will work in all areas of the organization, so a friendly and positive attitude to help build and maintain great working relationships is a must. Prior customer service experience is essential.Some key tasks:Provide a high level of customer engagement and support for system, service, and technology changes within the organization.Undertake ITIL incident and problem management response and resolution.Ensure technology services operate effectively and staff are supported.Deputize for the Team Lead - Service Delivery role when required.About you:You will have an ITIL certification, a Level 4 or above qualification in an IT-based subject, and at least 2 years' experience within an IT service delivery team. You will have a passion for IT and customer service with excellent written and verbal communication skills. You will need to be well organized, have the ability to multitask, and be able to adapt to changing work requirements.If you embrace change and get excited about technology, this is the role for you.The rewards:Tasman District Council offers a welcoming, friendly, and professionally rewarding environment where you can develop your career profile while working in a team that is passionate about their region and their work.At the council, we offer:A great team environment.Flexible/Hybrid working arrangements.An attractive benefits package.Health insurance.A day off on your birthday!Building great communities through employing great people. Will you be one of them?Please note we will review applications as they are received and may interview before the close date.
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