**Job Title: Customer Support Specialist** **Company: Aramark** **Location: Nelson, Nelson, NZ** **Job Type: Full-time** **Seniority: Associate Level** **Years of Experience: 2** --- ### Job Description: At Aramark, we believe in fostering a vibrant and joyful work environment where teamwork and dedication thrive.
We are currently searching for a **Customer Support Specialist** to join our dynamic team in Nelson.
This role is integral to ensuring that our customers have a positive experience and that their needs are met efficiently and effectively.
### Key Responsibilities: - **Customer Interaction**: Serve as the first point of contact for our customers via phone, email, and live chat.
Address inquiries, resolve issues, and provide information about our services and products.
- **Issue Resolution**: Utilize problem-solving skills to assess customer issues, determine root causes, and work towards effective resolutions.
Collaborate with different departments to ensure customer satisfaction.
- **Documentation**: Maintain accurate records of customer interactions and feedback in our customer management system.
Ensure all records are kept up-to-date and easily accessible for future reference.
- **Product Knowledge**: Develop a thorough understanding of Aramark's offerings and services in order to provide accurate solutions and advice to customers.
Stay informed about new products, updates, and changes in policies.
- **Team Collaboration**: Work closely with team members to identify common issues and trends in customer inquiries.
Collaborate on process improvements to enhance the customer experience and overall team performance.
- **Customer Satisfaction**: Proactively follow up with customers to ensure that their issues were resolved satisfactorily and seek additional opportunities to enhance their experience.
- **Training Support**: Assist in the training of new hires by sharing knowledge and best practices, helping them to adapt to our vibrant work culture and customer-centric approach.
- **Performance Metrics**: Meet and exceed KPIs related to customer satisfaction, response times, and issue resolution efficiency.
Monitor personal performance regularly and seek opportunities for growth.
- **Embrace Aramark Values**: Embody our core values of integrity, service, and excellence in every customer interaction.
Create a sense of vibrancy and joy in the work environment that resonates with both customers and colleagues.
### Requirements: **Education & Experience:** - Minimum of 2 years of experience in a customer support or a similar role.
- A high school diploma or equivalent; an associate's or bachelor's degree in a relevant field is preferred.
**Key Skills:** - **Confident**: Demonstrate a strong belief in your ability to resolve issues and provide effective solutions to customers.
- **Resourceful**: Ability to think critically and navigate challenges with ease, maximizing available resources effectively.
**Soft Skills:** - **Teamwork**: Exhibit the ability to work collaboratively as a team player, contributing to a cooperative atmosphere to meet collective goals.
- **Persuasion**: Utilize persuasive communication skills to positively influence customer decisions and promote Aramark's services.
### Benefits: - Relocation allowance for eligible candidates - Company transportation available - Paid sick leave to support employee wellness ### Working Environment: Our team thrives on creating a joyful and vibrant workplace.
We encourage an atmosphere infused with positivity, where colleagues support each other and share a commitment to outstanding service.
### Application Timeline: Interested candidates are encouraged to apply by **October 29, 2024**.
### Equal Opportunity Statement: Aramark is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All employment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
--- Join us in making a difference by supporting our customers and bringing joy into their experiences.
If you have the passion and expertise we're looking for, apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.