Levno develops a world-leading on-farm monitoring suite that dramatically improves the efficiency and productivity of the agriculture sector.
We are transforming how the sector operates by providing farmers and agribusinesses with real-time insights that allow them to operate more efficiently and sustainably.As a Customer Support team member, you will play a pivotal role in ensuring our customers receive outstanding service and assistance.
You will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing guidance to ensure a seamless experience with our products or services.We're solving hard problems with a world-class team and are proud of our high-performing, positive, and inclusive culture.
We're specifically looking for people who love the idea of working in a high-growth organisation and who are as excited about our vision as we are.
We want someone who can drive innovation, delve into improving inefficiencies, and challenge our existing state, whilst embodying our values of Win Together, Find a Better Way, Own the Outcome & Enjoy the Ride!RequirementsPrevious experience in customer serviceExcellent verbal and written communication skillsA tech-savvy, solutions oriented individualStrong problem-solving abilities with a focus on delivering practical solutions.Ability to remain calm and composed under pressure while dealing with challenging situations.Ability to adapt to a fast-paced and dynamic work environment.Open to late nights & on-call across weekends in a rotational rosterPreferred ExperienceAgri and tech industry knowledge a bonusFamiliarity with CRM systems and customer support tools preferred.Experience in remote working best practiceResponsibilitiesIdentify and assess customer needs to provide accurate and effective solutions or guidance.Troubleshoot technical issues and provide step-by-step instructions for problem resolution.Maintain a comprehensive understanding of company products or services to address customer questions and concerns effectively.Document customer interactions, including inquiries, complaints, and resolutions, in the CRM system.Collaborate with other departments, such as Sales, Product Development, and Operations, to escalate and resolve complex issues.Proactively identify opportunities for process improvements to enhance the overall customer experience.Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction ratings.BenefitsA competitive salary + commission for cross & upsell opportunitiesHybrid working optionsInduction and on-the-job training, with annual reviews to support your career developmentA wellbeing & development policy, Better Me to do just that - better you!If this sounds like you, send us your CV and tell us your story!
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