At thl, we're not just about travel; we're all about creating unforgettable journeys.
As the leading tourism enterprise in New Zealand, we take pride in managing esteemed local brands such as Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting Co. Our reach extends beyond borders as the largest campervan rental entity globally, with a presence in New Zealand, Australia, the United States, and the United Kingdom.
Your Role:
Are you passionate about travel and eager to create unforgettable experiences?
thl is calling adventurers to our Auckland team to become the heart of our guest's journey.
We are on the lookout for dedicated Customer Support Specialists to embark on a full-time or part-time fixed-term journey with our Auckland team.
As a Customer Support Specialist, you'll be the compass that guides our guests to holiday bliss.
You'll solve puzzles, weave connections, and ensure every guest's story is one for the books.
Your Quest:
Deliver exceptional service that turns trips into tales.
Navigate customer challenges with creative, tailored solutions.
Forge strong bonds with suppliers for seamless experiences.
Be the map and compass of New Zealand's wonders.
Juggle tasks with precision and a smile, even under pressure.
Your Toolkit:
A background in contact centres?
Great!
Not a deal-breaker.
A customer-first compass and a knack for navigating needs.
Flexibility to work when adventure calls, including weekends.
Do you speak several languages?
French, German, Spanish, Mandarin, or Cantonese is a plus.
Calm in the storm and resilient by nature.
Why Join Us?
Join a team that lives and breathes travel and experiences.
We offer a competitive salary, flexible work arrangements, and development & career opportunities.
Our diverse crew will make you feel welcome from day one.
Ready to steer our crew to new horizons?
Apply now and let's create unforgettable memories together!
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