Customer Support Specialist

Job Description: We are seeking a Customer Support Specialist to join our team at Biomatters in Hamilton, Waikato, NZ. As a part-time entry-level position, this role will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services. Responsibilities:- Respond to customer inquiries and provide solutions in a timely and professional manner- Troubleshoot technical issues related to our software platforms- Collaborate with internal teams to address customer concerns and improve overall customer experience- Document customer interactions and feedback to identify trends and areas for improvement- Provide product demonstrations and training to customers as needed- Assist in maintaining customer databases and records Requirements:- 1 year of experience in customer service or a related field- Independent and resourceful mindset to handle complex customer inquiries and issues- Strong persuasion skills to effectively communicate with customers and convey solutions- Emotional intelligence to understand and empathize with customer needs and concerns- Ability to work in a fast-paced environment and prioritize tasks effectively- Excellent communication and interpersonal skills- Proficiency in Microsoft Office and CRM software Benefits:- Free food provided during working hours- Parental leave for those who need to balance work and family responsibilities- Opportunities for training and professional development to enhance skills and career growth- Working environment that cultivates leaders who foster inclusivity and mentorship Equal Opportunity Statement:Biomatters is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds and experiences to apply for this position. Deadline to Apply: March 15, 2024 If you meet the qualifications and are excited to join a dynamic team in the biotechnology industry, we encourage you to apply for the Customer Support Specialist role at Biomatters. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.