**Job Title:** Customer Support Representative - Remote Work **Company:** Biomatters **Location:** Nelson, Nelson, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 1 **Job Description:** Biomatters is seeking an enthusiastic and dedicated Customer Support Representative to join our remote team. As a part of our commitment to providing exceptional service to our clients, you will play a crucial role in assisting our customers with their inquiries and ensuring a positive experience with our products. If you are passionate about helping others and want to contribute to an innovative company that values excellence, we would love to hear from you. **Responsibilities:** - **Customer Inquiries:** Respond promptly and effectively to customer inquiries via phone, email, and chat. Focus on resolving issues in a timely manner while maintaining a positive customer experience. - **Product Knowledge:** Acquire and maintain a deep understanding of our products and services to provide accurate information and troubleshooting assistance to customers. - **Issue Resolution:** Work collaboratively with customers to diagnose problems and provide solutions, escalating issues to senior staff if needed. - **Team Collaboration:** Collaborate with team members and other departments, sharing insights and feedback to improve product quality and customer service processes. - **Documentation:** Maintain accurate records of customer interactions, inquiries, and resolutions in our Customer Relationship Management (CRM) system. Ensure all information is updated and easily accessible for future reference. - **Feedback Collection:** Gather and document customer feedback, suggestions, and recurrent issues to relay to the product development team for continuous improvement. - **Training Participation:** Attend training sessions and workshops to enhance your product knowledge, customer service skills, and professional development. - **Adhering to Standards:** Uphold the company's standards of excellence in customer service by adhering to policies and procedures, including attendance and punctuality in accordance with scheduled work hours. **Requirements:** - **Experience:** A minimum of 1 year of experience in a customer support role or similar position is preferred. Demonstrated ability to learn quickly and apply new information is essential. - **Education:** A high school diploma or equivalent is required; further education or certification in customer service or related fields is advantageous. - **Soft Skills:** - Strong teamwork skills to foster collaboration and support among peers. - Persuasive communication abilities to assist customers effectively and guide them towards solutions. - **Personality Traits:** - Independent and self-motivated, demonstrating the ability to take initiative and work autonomously. - A passion for helping others and ensuring customer satisfaction. - **Technical Capabilities:** - Proficiency in standard office software (Microsoft Office Suite, Google Workspace) and experience with CRM systems. - Comfortable using various communication tools and platforms. **Benefits:** - **Travel & Spending Expenses:** Eligibility for reimbursement of travel and related expenses incurred during work-related tasks. - **Joining Bonus:** A one-time signing bonus to welcome you to the team. - **Training & Professional Development:** Opportunities for continuous learning, including workshops and courses to enhance your skills and career growth. **Working Environment:** At Biomatters, we pursue excellence in every endeavor, setting a high standard for achievement. We value creativity, innovation, and dedication, and we encourage our employees to contribute to a culture of learning and collaboration as we strive for the highest levels of customer service and satisfaction. **Application Deadline:** Please submit your application by **September 29, 2024.** **Equal Opportunity Statement:** Biomatters is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, disability, or any other characteristic protected by law. We encourage applications from people of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.