**Job Title:** Customer Support Representative **Company:** Duke Energy **Location:** Nelson, Nelson, NZ **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 2 --- ### Job Description: Duke Energy, a leading provider of energy services, is seeking a dedicated and energetic Customer Support Representative to join our team in Nelson, NZ. As a part-time customer support associate, you will play a vital role in enhancing our customers' experience by providing exceptional service and support. This position requires a confident individual with strong decision-making and problem-solving skills who thrives in a dynamic and collaborative environment. ### Responsibilities: - **Customer Interaction:** Respond to customer inquiries via phone, email, and chat, ensuring a prompt and professional resolution to their issues or questions. - **Issue Resolution:** Analyze customer issues and concerns, diagnosing technical problems swiftly and accurately, while providing effective solutions. - **Account Management:** Assist customers with account-related inquiries, including billing issues, service requests, and contract information. - **Documentation:** Maintain accurate and detailed records of customer interactions in accordance with company policies and procedures, ensuring all information is logged effectively in our Customer Relationship Management (CRM) system. - **Feedback Collection:** Gather customer feedback and insights, reporting recurring issues to management for further investigation and resolution. - **Collaboration:** Work closely with other departments, such as technical support and billing, to address customer concerns and facilitate resolution in a timely manner. - **Knowledge Enhancement:** Stay informed about Duke Energy's products, services, and policies to provide accurate information to customers and assist in upselling opportunities. - **Training Participation:** Engage actively in training sessions and workshops to enhance product knowledge and customer service skills. - **Performance Improvement:** Continuously seek feedback on personal performance, identifying areas for improvement and demonstrating a commitment to ongoing professional development. ### Requirements: - **Experience:** Minimum of 2 years in a customer support role or related field; experience in the energy sector is a plus. - **Education:** High school diploma or equivalent; relevant certifications in customer service or support are an advantage. - **Technical Skills:** Proficient in using CRM software and other customer service platforms; basic technical knowledge related to energy services is preferred. - **Personality Traits:** - **Energetic:** Bring a positive attitude and enthusiasm to every interaction. - **Confident:** Communicate clearly and assertively, instilling trust and assurance in customers. - **Soft Skills:** - **Decision-Making:** Make sound decisions quickly while balancing customer satisfaction and company policies. - **Problem-Solving:** Demonstrate exceptional analytical abilities to troubleshoot and resolve customer issues efficiently. ### Benefits: - Paid sick leave - Dental insurance - Disability insurance ### Working Environment: At Duke Energy, we foster a culture that transcends borders, promoting collaboration and innovation on a global scale. As part of our dedicated team, you'll work in an environment that values your contributions and encourages personal growth. ### Application Information: If you are ready to take the next step in your career and become a vital part of Duke Energy's customer service team, we invite you to apply by **October 26, 2024. ** Please submit your resume and a cover letter outlining your qualifications and enthusiasm for the role. **Equal Opportunity Statement:** Duke Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.