Location: InvercargillDepartment: Customer SupportEmployment type: Permanent Part TimeAbout CouncilWith 11% of the total land area of New Zealand, including Fiordland National Park and Stewart Island, The Southland District Council has the largest land area to manage of any territorial authority.
Council not only encompasses the management and improvement of physical assets such as roads, bridges, water supply, cemeteries, and parks but also the Southland communities' social, economic, cultural and environmental wellbeing.Our 200+ staff are diverse in their backgrounds, skillset, and location, spread across three Invercargill offices (Forth Street, 20 and 42 Don Street) and seven area offices situated at Riverton, Otautau, Te Anau, Winton, Oban, Lumsden, and Wyndham.Southland District Council offers scope for a rewarding and interesting career in local government under excellent working conditions, in a part of the country which is ideally suited to family life and the pursuit of a wide variety of activities.About the roleWe have an opportunity for a customer services superstar to join our customer support team.
This role includes a mixture of call centre, email, and reception customer service duties, working with the support of a large team.
This is a part-time role for 16 hours per week; ideally, you will be available for full days on Thursdays and Fridays; however, we are open to negotiating hours with the successful applicant.Your responsibilities include (but are not limited to):Welcome customers, staff, and visitors and resolve queries wherever possible at the first point of contact.Keep abreast of common and topical Council information and processes in order to inform and help customers.Promote Council's online services and new technologies.To be successful in this role you will:Have previous experience in a customer services or customer-facing position.Project a warm, welcoming persona with a positive attitude and passion for delivering exceptional customer service.Have excellent attention to detail, with a focus on thoroughness and accuracy.Have the ability to learn and retain new information and systems quickly.Be able to remain calm, constructive, and understanding when handling difficult customers and complaints.What's in it for you?This is a part-time opportunity with hours to suit your lifestyle.We recognise that staff are our most valuable asset.
We believe in supporting them in their training and development, having competitive remuneration packages which are benchmarked against market rates, and an environment which enables personal growth.If you're up for the challenge, then please follow the link to download a job description and apply online today.
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