**Job Title: Customer Support Officer - Work from Home** **Company:** Nucor **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority Level:** Entry Level **Experience Required:** 0 Years --- ### **Job Description** **About Nucor:** Nucor is committed to innovation and excellence in our industry. We pride ourselves on creating high-quality products while giving back to our communities through various corporate social responsibility initiatives. We are currently seeking a motivated and adaptable individual to join our team as a Customer Support Officer. This role is ideal for entry-level candidates looking to start their career in customer service. ### **Key Responsibilities:** - **Customer Interaction:** Provide exceptional support to customers via phone, email, and live chat. Address inquiries, resolve issues, and ensure customer satisfaction. - **Problem Solving:** Respond to customer complaints and queries with a proactive approach, utilizing strategic planning skills to offer solutions and plan next steps. - **Product Knowledge:** Develop a thorough understanding of Nucor's products and services to provide accurate information to customers and assist them in making informed decisions. - **Record Keeping:** Maintain detailed records of customer interactions, transactions, comments, and complaints using customer relationship management (CRM) software. - **Process Improvement:** Collaborate with the team to identify process inefficiencies and suggest improvements while participating in regular quality assurance reviews. - **Project Support:** Assist in project-related tasks as required, demonstrating project management skills by helping to coordinate activities and ensuring timelines are met. - **Community Engagement:** Participate in Nucor's corporate social responsibility initiatives that allow you to give back to the community, supporting local causes and events. ### **Requirements:** #### **Essential Qualifications:** - **Education:** High school diploma or equivalent is preferred. #### **Personality Traits:** - **Adaptable:** Comfortable navigating a dynamic work environment and adjusting to shifting priorities as needed. - **Independent:** Self-motivated and able to take initiative while working with minimal supervision. #### **Soft Skills:** - **Project Management:** Strong organizational skills and ability to handle multiple tasks effectively in a fast-paced setting. - **Strategic Planning:** Capable of thinking critically to strategize and develop effective customer support solutions. #### **Technical Skills**: - Proficiency in basic computer applications (e.g., Microsoft Office Suite, Google Workspace). - Experience with CRM systems is advantageous but not required. ### **Benefits:** - **Travel Opportunities:** Engage in training and development opportunities that may require occasional travel. - **Remote Work Flexibility:** Enjoy the convenience of working from home while maintaining a healthy work-life balance. - **Relocation Allowance:** For those considering a move to join us in our Hamilton office, we offer relocation assistance. ### **Working Environment:** Join a team that values community engagement and corporate responsibility. Participate in initiatives that make a positive impact and contribute to the well-being of our community, reflecting Nucor's commitment to giving back. ### **Application Deadline:** Please submit your application by **October 26, 2024**. ### **Equal Opportunity Statement:** Nucor is an equal opportunity employer and strives to create a diverse and inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences. --- If you're passionate about providing exceptional customer service and eager to grow in a supportive environment, we invite you to apply and become a part of our team at Nucor!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.