**Job Title: Customer Support Officer - Work from Home** **Company:** Nucor **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority Level:** Entry Level **Experience Required:** 0 Years --- ### **Job Description** **About Nucor:** Nucor is committed to innovation and excellence in our industry.
We pride ourselves on creating high-quality products while giving back to our communities through various corporate social responsibility initiatives.
We are currently seeking a motivated and adaptable individual to join our team as a Customer Support Officer.
This role is ideal for entry-level candidates looking to start their career in customer service.
### **Key Responsibilities:** - **Customer Interaction:** Provide exceptional support to customers via phone, email, and live chat.
Address inquiries, resolve issues, and ensure customer satisfaction.
- **Problem Solving:** Respond to customer complaints and queries with a proactive approach, utilizing strategic planning skills to offer solutions and plan next steps.
- **Product Knowledge:** Develop a thorough understanding of Nucor's products and services to provide accurate information to customers and assist them in making informed decisions.
- **Record Keeping:** Maintain detailed records of customer interactions, transactions, comments, and complaints using customer relationship management (CRM) software.
- **Process Improvement:** Collaborate with the team to identify process inefficiencies and suggest improvements while participating in regular quality assurance reviews.
- **Project Support:** Assist in project-related tasks as required, demonstrating project management skills by helping to coordinate activities and ensuring timelines are met.
- **Community Engagement:** Participate in Nucor's corporate social responsibility initiatives that allow you to give back to the community, supporting local causes and events.
### **Requirements:** #### **Essential Qualifications:** - **Education:** High school diploma or equivalent is preferred.
#### **Personality Traits:** - **Adaptable:** Comfortable navigating a dynamic work environment and adjusting to shifting priorities as needed.
- **Independent:** Self-motivated and able to take initiative while working with minimal supervision.
#### **Soft Skills:** - **Project Management:** Strong organizational skills and ability to handle multiple tasks effectively in a fast-paced setting.
- **Strategic Planning:** Capable of thinking critically to strategize and develop effective customer support solutions.
#### **Technical Skills**: - Proficiency in basic computer applications (e.g., Microsoft Office Suite, Google Workspace).
- Experience with CRM systems is advantageous but not required.
### **Benefits:** - **Travel Opportunities:** Engage in training and development opportunities that may require occasional travel.
- **Remote Work Flexibility:** Enjoy the convenience of working from home while maintaining a healthy work-life balance.
- **Relocation Allowance:** For those considering a move to join us in our Hamilton office, we offer relocation assistance.
### **Working Environment:** Join a team that values community engagement and corporate responsibility.
Participate in initiatives that make a positive impact and contribute to the well-being of our community, reflecting Nucor's commitment to giving back.
### **Application Deadline:** Please submit your application by **October 26, 2024**.
### **Equal Opportunity Statement:** Nucor is an equal opportunity employer and strives to create a diverse and inclusive environment for all employees.
We welcome applications from individuals of all backgrounds and experiences.
--- If you're passionate about providing exceptional customer service and eager to grow in a supportive environment, we invite you to apply and become a part of our team at Nucor!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.