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Customer Support Officer - Remote Work

Details of the offer

Job Description: Discover Financial Services is seeking a motivated and customer-oriented individual to join our team as a Customer Support Officer in a remote work position based in Auckland, NZ. As a part-time entry-level role, the Customer Support Officer will be responsible for providing exceptional customer service and support to our clients while working from home. This position is ideal for individuals with at least 1 year of experience and possess traits such as reliability and adaptability. Responsibilities:- Respond to customer inquiries and provide assistance via phone, email, and chat- Troubleshoot and resolve customer issues in a timely and efficient manner- Maintain accurate records of customer interactions and transactions- Collaborate with other team members to ensure customer satisfaction and retention- Conduct research to identify and implement innovative solutions for customer support- Participate in training programs to enhance customer service skills- Adhere to company policies and procedures to uphold quality standards- Meet and exceed performance goals and targets set by the company Requirements:- 1 year of customer service experience preferred- Strong communication and problem-solving skills- Ability to work independently and in a team environment- Proficient in using various communication tools and technology- Reliable and adaptable to changing work demands- Ability to conduct research and implement innovative solutions- Visa sponsorship available for eligible candidates- Parental leave and travel & spending expenses benefits offered- Comfortable working in a remote work environment Equal Opportunity Statement:Discover Financial Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected. Deadline to apply: April 24, 2024 If you meet the requirements and are ready to take on a rewarding role in customer support, we encourage you to apply for the Customer Support Officer position with Discover Financial Services today. Join us in injecting a sense of joy and vibrancy into our remote work environment while providing exceptional service to our valued customers.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.


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