Join us at New Plymouth District Council! Who are we?
- Ko wai matou? New Plymouth District Council (NPDC) is dedicated to serving our community and enhancing the quality of life for those who live, work, and visit here.
We are guided by the principles of Te Tiriti o Waitangi and are committed to fostering partnerships that respect and celebrate our district's rich cultural heritage.
Through innovation, sustainability, and collaboration, we aim to deliver exceptional services and initiatives that support our vision of building a thriving, connected, and future-focused district.
At NPDC, we pride ourselves on being an inclusive and dynamic organisation that values people, creativity, and progress.
The opportunity - Te Aheinga Are you passionate about providing a great service and helping make our district a better place to live and to work?
We have a one year fixed-term vacancy in our Customer Support team to cover parental leave.
The Customer Support team are the first people you see when visiting us.
We help people with their enquiries covering all aspects of what we do, including rates, parking, dog registration, refuse and recycling, consents, licenses, property enquiries, general enquiries, and more.
Provide first point of contact resolution for customers accessing NPDC services, exceeding customer expectations.Provide administrative and technical support to other teams.Accurately capture and update existing information on system databases.Articulate legislation, bylaws, and technical information to customers in a simple manner that is easily understood, ensuring customers understand requirements and rationale for these.Actively ensure that legislative requirements and NPDC policies and procedures are fulfilled, particularly in relation to all key relevant legislation.To be successful in this role, you will need previous customer service experience combined with professional communication skills, both written and verbal.
You will have excellent computer skills, competency in problem solving, and an unstoppable positive 'can do' attitude.
You'll need an eye for detail, be able to think on your feet, be great under pressure, and be a multitasker.
We are looking for someone who is resilient, willing to learn, and able to adapt to each day as it unfolds.
What we offer - Nga Ratonga At New Plymouth District Council, we aim to create and sustain a truly rewarding workplace environment for our staff.
This includes: Solid career pathways.Learning and development opportunities.Personal and professional growth.You can expect to start in this fixed-term, full-time role with a salary of between $63,185 and $65,932.
Why join us?
- He Aha ai Kia Tuhono Mai? We value the wellbeing of our team and provide an inclusive workplace that recognises and rewards your contributions.
Together, we're building a better New Plymouth - one step at a time.
Applications close on Monday, 27 January 2025. Be part of a council that values people, culture, and opportunity.
Apply now and help us shape the future of New Plymouth!
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