**Job Title:** Customer Support Officer **Company:** Fletcher Building **Location:** Hamilton, Waikato, NZ **Job Type:** Full-time **Seniority Level:** Entry Level **Years of Experience Required:** 1 year --- ### Job Description Fletcher Building is seeking an enthusiastic and dedicated Customer Support Officer to join our dynamic team in Hamilton. The ideal candidate will be the first point of contact for our customers, responsible for providing exceptional service and support in addressing inquiries, resolving issues, and fostering a positive customer experience. If you are a hardworking, energetic individual who thrives in a customer-centric environment, we invite you to bring your skills to our team. ### Key Responsibilities - **Customer Interaction:** Respond promptly and professionally to customer inquiries via phone, email, and online chat, ensuring a courteous and efficient experience. - **Issue Resolution:** Investigate and resolve customer complaints or requests, collaborating with relevant departments to find solutions, and ensuring that all customer concerns are addressed in a timely manner. - **Communication Management:** Maintain clear and effective communication with customers, making sure they are informed of the status of their inquiries or issues. - **Product Knowledge:** Develop a deep understanding of our product offerings and services to effectively assist customers and ensure accurate information is shared. - **Customer Feedback:** Gather customer feedback through surveys or direct communication to help improve the products and services offered. - **Reporting and Documentation:** Keep accurate records of customer interactions, requests, and feedback, contributing to ongoing improvements in the customer support process. - **Team Support:** Assist team members as needed, providing support during peak times or when handling complex customer requests. - **Continual Learning:** Participate in ongoing training and development opportunities to enhance skills and knowledge relevant to customer service and company offerings. ### Requirements **Educational Background:** - A high school diploma or equivalent is required; additional qualifications in customer service or communication will be an advantage. **Experience:** - Minimum of 1 year of experience in a customer service or support role, preferably in a related industry. **Personality Traits:** - Energetic: Bring a positive attitude to the work environment and engage proactively with customers and team members. - Hardworking: Demonstrate resilience and commitment in accomplishing tasks and addressing customer concerns. **Soft Skills:** - Teamwork: Collaborate effectively with team members and across departments to enhance customer satisfaction and efficiency. - Emotional Intelligence: Display the ability to understand and empathize with customer feelings, ensuring a supportive interaction. **Technical Skills:** - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with customer service software or CRM systems is desirable. ### Benefits - **Joining Bonus:** A welcome incentive for new hires to acknowledge your commitment to the team. - **Travel Opportunities:** Potential for travel as part of training initiatives or to support customer engagement activities. - **Life Insurance:** Comprehensive life insurance coverage for your peace of mind. ### Working Environment At Fletcher Building, we are dedicated to understanding and exceeding customer expectations. Our work culture promotes collaboration, respect, and a shared commitment to excellence in customer care. You will be part of a supportive team that prioritizes innovation and continuous improvement. ### Application Information To apply for the Customer Support Officer position, please submit your resume and a cover letter outlining your relevant experience by **October 29, 2024**. --- ***Equal Opportunity Statement:*** Fletcher Building is an equal opportunity employer and celebrates diversity in the workplace. We encourage applications from individuals of all backgrounds and experiences. We are committed to creating an inclusive environment for all employees and ensure that everyone has an equal opportunity to succeed.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.