Customer Support Officer - Call Centre

Here at Waipa District Council, we have a clear vision - Waipa Home of Champions, Building Connected Communities.
We also have a champion workforce and right now we have a fantastic full-time, permanent opportunity in our Contact Centre.
In this role you will be responsible for:

Creating a positive and memorable customer experience via phone and email
Processing applications, managing requests for service, and payment transactions
Helping resolve the majority of customer interactions at the first point of contact

If you have proven skills for a contact centre that tick the following boxes, then this is the job for you:

An experienced and empathetic customer service person
A focus on value add interactions
Detail oriented and quality outcome driven
Computer savvy
Agile and responsive in a fast-paced workplace
Proactive and curious to learn new things

Our team is engaged, fun, hardworking and focused on delivering excellence in all that they do. If you would like to join us, we would love to hear from you.
(Note: applications will be processed as they come in)
Reference #: 30940
Posted on: 15 Oct 2024
Closes on: 28 Oct 2024 17:00
Location(s): Cambridge
Expertise: Administration & Office Support, Call Centre & Customer Service
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