Customer Support Manager

The Customer Support Manager at Public Service Enterprise Group in Christchurch, Canterbury, NZ is a crucial role responsible for overseeing the customer support team and ensuring exceptional service delivery.
This position is part-time, at a mid-to-senior level, and requires a minimum of 7 years of relevant experience.
Responsibilities: 1.
Manage and lead the customer support team, providing guidance and direction to ensure high levels of customer satisfaction.
2.
Develop and implement customer support policies and procedures to streamline operations and improve efficiency.
3.
Handle escalated customer issues and complaints, working to resolve them in a timely and satisfactory manner.
4.
Collect and analyze customer feedback to identify trends and areas for improvement.
5.
Collaborate with other departments, such as sales and product development, to ensure a seamless customer experience.
6.
Monitor key performance indicators (KPIs) and implement strategies to increase customer retention and loyalty.
7.
Conduct regular training sessions for the customer support team to enhance their skills and knowledge.
8.
Stay up-to-date on industry trends and best practices in customer support to drive continuous improvement.
Requirements: 1.
7+ years of experience in customer support or a related field.
2.
Strong leadership and communication skills.
3.
Reliable and dedicated with a passion for customer service.
4.
Excellent critical thinking skills and the ability to solve complex problems.
5.
Experience in people management and team leadership.
6.
Knowledge of customer support software and tools.
7.
Bachelor's degree in business administration or a related field preferred.
Benefits: 1.
Training & professional development opportunities to enhance skills and advance career.
2.
Remote work flexibility to promote work-life balance.
3.
Medical coverage to ensure the well-being of employees.
Working environment: Public Service Enterprise Group is committed to environmental responsibility and sustainable practices, promoting a culture of corporate social responsibility.
Deadline to apply: ******** Equal opportunity statement: Public Service Enterprise Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status.
All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.