Customer Support Coordinator - Envoyage
Job no: 524280
Brand: Envoyage
Work type: Full time
Location: Auckland, Central
Categories: Operations & Professional Services
Responsibilities:
Action and complete all cases in Salesforce, respond to emails and answer phone calls in a timely and accurate manner.
Provide day-to-day support, ensuring delegated tasks are completed.
Assist with the introduction of new suppliers and their systems.
Establish and build relationships with Envoyage and Flight Centre teams to ensure seamless delivery of all support matters.
Assist with documenting procedures and training material for new members & staff.
About You:
You'll have a background in travel and experience with one or more GDS systems.
You'll be highly organised and detail-oriented with strong time management skills.
You'll have demonstrated problem-solving skills and enjoy identifying and fixing issues.
Benefits:
A fun and connected culture, awards, conferences, national and global celebrations!
Quarterly 'buzz nights' to celebrate with our people, recognise success and just have a great time!
We actively encourage and support professional development.
An in-house health and wellbeing team providing free consultations, webinars, courses, and global challenges!
Free financial planning advice.
Discounted personal travel.
Global opportunities – including the option to work overseas in the future.
Study, educational and volunteer leave!
Multiple leave policies to meet your personal needs.
Hybrid working environment for work-life balance.
About Envoyage:
Envoyage is a global network of experienced, entrepreneurial travel advisors and agencies across the world. As part of Flight Centre Travel Group, we've got the breadth, reach and expertise to equip travel businesses with everything needed to succeed. Our goal is to be the home and the heart of the travel industry for the independent world and to build an unparalleled offering to help them succeed, grow, and thrive.
We believe that every individual is equally important and has access to all the same opportunities and rights. We work as a community with accessible leaders and we embrace diverse cultures, backgrounds, and perspectives. So come and join our team of Flighties, and help us open up the world to those who want to see.
Click Apply Now! And let your career take off with Flight Centre.
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