New Zealand Health Group – Auckland, North IslandAre you driven by delivering quality customer service and helping those in the wider community? Our team of coordinators is growing and we want a like-minded individual to join us today!Who we are | Ko wai matouGeneva Healthcare is driven by a company culture based around family values which is crucial to our overall success. We offer our employees real career opportunities with great training and progression pathways. Our Homecare Group provides care and support nationally for people in their own homes including those living with disability, recovering from illness or accidents and the elderly.Subsidised health insuranceAn international and diverse work atmosphereA supportive orientation and training programmeFlexible work environment - Hybrid!Active and thriving Social ClubYou will need to be confident managing high call volumes both inbound and outbound to meet KPIs and deliver exceptional first call resolution as you will be the first point of contact for both our support workers out on the field as well as our clients. This role is a permanent full-time position based in our CBD office in Tamaki Makaurau, Auckland.Responsibilities include:Manage all clients in your allocated business units/regional areaEnsure that the most well trained and suitable Support Worker is placed with the clientDeliver a high level planned proactive responsiveness to clients and support workersEnsure all communications written and verbal are documented to manage incidentsEnsure new complex clients are adequately assessed and plan followed by Complex Assessment teamEnsure that all relationships are developed and proactively managed with communication being provided every step of the wayEnsure all client and Support Worker records are up to dateManage all facets of client servicesEnsure that all Support Workers are signed off as clinically competent including scheduling of sign offEnsure that all Support Worker planned leave is managed according to Geneva's policies and that the client receives timely communication and continued careMinimum Requirements:Proven experience in a call centre environment roleExperience within a health administration or coordinator role is preferredA genuine interest to help othersA well-developed ability to multitaskResilience to push throughAbility to work over the end of year holiday periodOnly suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.Applicants for this position must be a NZ Citizen/Resident or have a valid NZ work visa, and be able to work through the end of year holiday period.For more information on what we do, please visit our website.
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