Customer Support Associate

Job Description: PVH is seeking a reliable and adaptable Customer Support Associate to join our team in Nelson, NZ. As an entry level position, no prior experience is required, making this the perfect opportunity for individuals looking to start their career in customer support. The successful candidate will possess excellent communication skills, a passion for providing exceptional customer service, and a willingness to learn and grow within the company. Responsibilities:- Provide top-notch customer support via phone, email, and chat- Resolve customer inquiries and issues in a timely and professional manner- Assist customers with product information, orders, returns, and exchanges- Collaborate with other departments to address customer concerns and improve overall customer experience- Maintain accurate records of customer interactions and transactions- Continuously strive to meet and exceed customer satisfaction goals Requirements:- Reliable and adaptable personality traits that will enable you to effectively handle a variety of customer situations- Strong project management and negotiation skills to effectively resolve customer issues- Excellent communication skills, both written and verbal- Ability to work well under pressure and in a fast-paced environment- High school diploma or equivalent- Basic computer skills and proficiency in Microsoft Office- A positive attitude and a willingness to learn and grow within the company Benefits:- Retirement plan- Travel & spending expenses- Joining bonus Working Environment:At PVH, we encourage curiosity and questioning to fuel innovation and growth. Our team is dedicated to creating a collaborative and supportive work environment where all employees can thrive and succeed. Deadline to Apply:May 17, 2024 Equal Opportunity Statement:PVH is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.