Martin Personnel Ltd | Listed 3 days ago
Customer Support Associate
Location: Highbrook
Job Type: Full time
Duration: Permanent
Approximate Pay: $50K - $60K annually
Company Benefits: Professional growth and development
Description
This is a fantastic position for a recent business/commerce graduate, or a switched on customer service superstar with previous call centre experience.
This role is well suited if you are a natural problem solver, who understands that the "customer is always right", and a multi-tasker who is well composed in high pressured situations.
Ideal Applicants:
Background in call centre and customer service experience
Relevant tertiary qualification - diploma or degree
Excellent verbal, written and interpersonal communication skills
Technical minded - Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
Computer literate with excellent time management skills
Responsibilities:
Resolve customer issues on products and services via phone calls, email inquiries, chats and social media platforms.
Display strong customer support skills and always maintain professional interactions with all levels of customers.
Be tech savvy - Good understanding of product specifications, capabilities, etc.
Accuracy - Accurate and timely completion of tasks and/or projects.
Attention to detail and efficiency - Thoroughly documents work in an organised and timely manner.
Teamwork - Works collaboratively and professionally in a team environment with colleagues.
Applicants must be confident in answering phone calls, correspondences via email, website chats, social media, etc.
To apply, please email your CV and cover letter to ****** or contact 021 495 535 for more info.
The recruitment agency that genuinely cares
Martin Personnel is a popular recruitment agency for finding temporary and permanent employees.
We are a values-led business that puts people first.
Whether you are a client, candidate, or associate, we want to make the recruitment process as smooth as possible.
If you are looking for work, check out our advertised roles or send us your CV.
If you are a business keen to hire some of the best employees in the manufacturing and logistics sectors, get in touch today.
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