Customer Support Associate Call Centre Remote Work

Customer Support Associate Call Centre Remote work One of our Large consulting and business process services Client is looking for an ambitious Customer support Associate for a remote role to join them on a permanent basis Role purpose To provide customers with a digitally integrated smart support experience As a Customer Support Agent you are the single point of contact for our customer and are skilled and trained to handle nearly any issue a customer may have from basic problemsolving including billing technical help and support through to sales and retention across any segment Key accountabilities and decision ownership Respond and trouble shoot all customer interactions via any channel and identify appropriate service solutions including upsell opportunities in an efficient and timely manner Make a positive impression with the customer through every interaction contributing to positive NPS in line with team and individual goals Take ownership and follow up on issues to achieve first call resolution at all times and Service Level Agreement SLA targets Identify and communicate areas for improved efficiencies for customer service Understand vision and goals demonstrate alignment to these in attaining the team s goals and in relationships with other people Core competencies knowledge and experience 1 to 2 years experience in customer service preferably in a Contact Centre environment Responds constructively to change Use knowledge of products technology processes and systems to solve problems that impact our customers Bring the customer experience into every decision Acts as a customer champion and take accountability for identifying and addressing underlying service issues Must have technical professional qualifications Preferably have relevant qualifications or evidence of studying towards a relevant qualification High levels of computer literacy Understanding of Mobile Cable TV Fibre Fixed Line networks If you feel you are suited for this role kindly click APPLY to submit your profile Alternatively please share your resume to resumes deliverycentric com mentioning JobID3232 in subject line Excellence Delivered Value Realised Level 33 ANZ Centre 2329 Albert Street Auckland 1010 New Zealand Phone 64 9320 1717