**Job Title: Customer Support Assistant** **Company: Altria Group** **Location: Wellington, Wellington, NZ** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 1** **Application Deadline: ******** ** ### **Job Description:** Altria Group is seeking a motivated and dedicated Customer Support Assistant to join our dynamic team in Wellington, NZ. The ideal candidate will play a pivotal role in delivering exceptional customer service while assisting our clients and enhancing their experience with our products and services. This position is perfect for individuals keen to start a career in customer support and who thrive in a fast-paced environment. ### **Key Responsibilities:** - **Customer Interaction:** - Respond promptly and professionally to customer inquiries via phone, email, and chat. - Provide clear and accurate information regarding products, services, policies, and procedures. - Handle customer complaints with empathy, ensuring that issues are resolved effectively and efficiently. - **Documentation and Reporting:** - Maintain detailed and accurate records of customer interactions and issues in our CRM system. - Prepare weekly and monthly reports on customer feedback and support trends to aid management in decision-making. - **Collaboration:** - Work closely with other departments, such as Sales and Marketing, to provide feedback and enhance service delivery. - Participate in team meetings to share insights and contribute to ongoing improvement initiatives. - **Problem-Solving:** - Identify common issues faced by customers and propose solutions to enhance their experience. - Follow up with customers to ensure their issues have been resolved to their satisfaction. - **Product Knowledge:** - Stay up-to-date on product offerings and service updates to provide the best possible assistance to customers. - Attend training sessions to continuously improve product knowledge and customer service skills. - **Administrative Support:** - Assist in the organization of customer support resources and documentation. - Contribute to the maintenance of a tidy and efficient workspace that supports productivity. ### **Requirements:** **Experience:** - Minimum of 1 year of experience in a customer service or support role. **Education:** - High School diploma or equivalent; additional coursework in business, communications, or related fields is a plus. **Personality Traits:** - Confident and self-assured in communication and decision-making. - Hardworking and dedicated to achieving excellence in customer service. **Soft Skills:** - Excellent planning and organizational skills to manage multiple customer requests efficiently. - Strong communication skills, both verbal and written, to convey information clearly and effectively. - Demonstrated ability to work well in a team and independently. **Technical Skills:** - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems. - Comfortable using various digital communication tools (Zoom, Slack, etc.). ### **Benefits:** - Access to company-provided equipment for remote work. - Parental leave benefits to support work-life balance. - Opportunities for travel and professional development. ### **Working Environment:** At Altria Group, we recognize and reward employees based on performance and merit. We strive for a supportive and inclusive workplace where contributions are appreciated and talents are cultivated. ### **Equal Opportunity Statement:** Altria Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, irrespective of race, gender, sexual orientation, disability, or other protected characteristics. We encourage all qualified individuals to apply and join our team. --- If you are passionate about providing outstanding customer service and eager to grow your career in a supportive environment, we look forward to receiving your application. Apply before the deadline to be part of an exceptional team at Altria Group!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.