We are seeking a motivated and customer-focused individual to join our team as a Customer Support and Administration Assistant in the tech industry. In this role, you will be the first point of contact for our valued customers, providing them with excellent service and assisting the technical team with administrative tasks. Your contributions will be instrumental in ensuring a smooth workday for the engineers and customers.What you'll be doingBooking travel arrangements for IT engineers, ensuring travel itineraries are accurate and communicated effectively.Oversee the management of company vehicles, including scheduling maintenance and ensuring availability.Keep records of engineers' equipment and uniforms, replacing as needed to ensure readiness for service.Assist with new employee onboarding.Answer incoming phone calls, directing inquiries to the appropriate team members.Coordinate schedules for engineers and communicate this schedule to customers.Organize staff day arrangements.Scheduling and minute taking for staff meetings.Handle general office duties such as ordering groceries and cleaning services.Perform other ad-hoc administrative tasks as required.What we're looking forPrevious experience in a customer service or administrative role.Excellent communication and interpersonal skills, with a strong focus on delivering exceptional customer service.Proficiency in Microsoft Office suite (Word, Excel, Outlook).Strong organisational and multitasking abilities.Attention to detail and a commitment to accuracy.Ability to work independently and as part of a team.Willingness to learn and adapt to new systems and processes.We offer:A friendly and supportive work environment.Opportunities for professional growth and development.Flexible working hours and remote options.If you are enthusiastic about working in a fast-paced environment where you can make a significant impact on our daily operations and customer satisfaction, we would love to hear from you!
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