Customer Support Advisor

Are you ready to be part of a team that's dedicated to making a positive impact in our community? At Te Kaunihera o nga Roto o Rotorua | Rotorua Lakes Council, we're more than just an organisation; we're a force for good. With over 400 staff members, our council is at the forefront of culture, people, and connections. From lakeside relaxation to world-class mountain biking trails, geothermal wonders, and vibrant night markets, Rotorua has it all. Embrace our commitment to biculturalism as we work hand in hand with Te Arawa, our local iwi. If you're ready to embark on a fulfilling journey, apply now and be part of a truly extraordinary team.
We are in search of friendly, physically fit, high performing and enthusiastic customer service superstars to join our industrious library team. You will exhibit the values of manaakitanga and whanaungatanga and have a strong desire to improve community wellbeing particularly for those in our community who are socially isolated and undeserved. You will be passionate about enabling reading and providing access to information through print and online e-collections.
Duties include assisting with public enquiries and issuing, return and shelving books and working collaboratively with team members to deliver wider library services, programmes and events including Library to You outreach book delivery and digital literacy skills. You will require a full driver's licence, computer and cash handling skills, be able to cope with regular lifting and standing for lengthy periods. You need to be able to stay calm under pressure and have the ability and skills to resolve difficult and sometimes stressful situations. Attention to detail and accuracy are essential. Applicants must be prepared to undergo specialised training to enable confidence in handling the variety of enquiries encountered when assisting our diverse customer needs.
If you have a sense of humour, good common sense, a passion for people and can connect and communicate clearly with people of all ages and abilities then you might just be the person we are looking for.
This role is part time, including Saturday work.
Think you are up for the challenge? Apply now!
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