About the job Customer Support AdministratorAbout First Table First Table is on a mission to bring together restaurants and food lovers worldwide. With headquarters based in Queenstown, they've been leading the charge in the hospitality tech industry for ten years. Today, they're a global force operating in New Zealand, Australia and the UK. First Table is a platform that fosters restaurant discovery and connects people over their shared love of food.The Role First Table is looking for a Customer Support Specialist that is passionate about providing exceptional customer service, capable of multi-tasking and has exceptionally strong verbal and written English skills. Reporting to the First Table Customer Support Team Leader, this role is responsible for (but not limited to):Job Responsibilities:Handle customer inquiries regarding reservations, promotions, reviews, and account setupManage customers and clients through CRM systems, addressing questions about products and servicesRespond promptly and accurately, providing clear instructions and information to customersBuild trust and foster relationships by ensuring all inquiries are thoroughly addressedRecord customer information, maintaining confidentiality of all company documentsAddress and respond to reviews in a timely, professional manner, offering resolutions where neededReview promotions, menus, and coordinate with restaurant owners to keep contact information currentEnsure partner restaurants' materials are updated to reflect current promotionsAssist restaurant owners in setting up pages/accountsAttend regular team meetings to align on goals and progressGenerate daily and monthly productivity reportsJob Requirements and Qualifications:Minimum of 2 years of proven experience in customer servicePrevious experience in BPO or shared services, ideally with NZ, UK, or AU campaignsBackground in the food service or dining industry is an advantageExcellent written and verbal communication skillsFamiliarity with CRM tools such as Zendesk & HubspotPositive attitude, detail-oriented, and customer-focusedStrong attention to detail, great work ethic, and commitment to excellent customer serviceStrong multitasking and organisational abilitiesAbility to work effectively in a fast-paced environment as both an individual contributor and team playerWillingness to work a permanent night shift, covering Wednesday to SundayAmenable to a hybrid work setup: staff will report onsite for the first 30 days of training, then transition to weekly onsite attendance every Wednesday or as needed to support team members
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