About us SATO New Zealand Ltd is a pioneer in the Automatic Identification and Data Collection (AIDC) industry and a leader in barcode printing and labelling.
We have a best-in-class label manufacturing plant and the best people, who have the capability to produce highly specified, customised labelling to the NZ market.
We service customers nationwide, and we are focused on providing quality products and solutions to the Food & Beverage, Healthcare, Manufacturing, Transport & Logistics, Retail sectors.
Based on the North Shore, we are seeking a dedicated, passionate, people centric person to join our Customer Success Team.
Reporting to the Customer Success Team Leader, the purpose of this role, is to help support and facilitate sales for new and existing customers. The Customer Success Team are responsible for managing all our transactional customer related enquiries, driving sales lead generation, contributing to the achievement of sales and margin targets.
Key Responsibilities Being the 'face' of the company by answering incoming sales related calls and facilitating customer walk in's.Engage with customers in an inviting, friendly, and professional manner to deliver exceptional sales experiences and nurture lasting relationships Primary point of contact for customer orders and processing into the systemManage a large volume of inbound calls, emails, and chats with knowledge and efficiencyRespond quickly, professionally, and accurately to customer inquiries regarding quotes, order status, complaints, returns, and warrantiesUpselling or cross-selling products and servicesBuild expert, dynamic knowledge of the company's products, services and solutionsLiaise and communicate internally professionally with Sales, Production, Professional Services, Finance and Warehouse teams. Prepare reports and statistical information, and undertake tasks as required by the Customer Success Team Leader and National Sales Manager. Competence: The ability to work as a team player, working with a wide variety of personalities and situations whilst remaining professional and outcome focused.The ability to work independently and to communicate clearly with clients, management team, office team members, colleagues and clients.Attention to detail and the ability to follow up targets and deadlines to achieve outcomes.Initiative in improving our processes and procedures.Excellent abilities in priority setting and time management under pressure to achieve deadlines and commitments.Performance will be assessed by observation, customer feedback, feedback from work colleagues and feedback from the management team.Qualifications and Experience: Demonstrable experience in sales customer support administration, or similar sales rolesKnowledge of administrative recordkeeping practicesExcellent written and verbal communication skills, as well as customer service skills Strong practical experience with Microsoft Software Suite (Word, Excel, PowerPoint & MS Teams)Label industry background an advantage but not essentialPersonal Qualities Highly developed inter-personal, negotiation and communication skills.Capacity to plan projects and work independently with limited direction. Engaging and motivational personality.Ability to prioritise workload.Capacity to work within a team. Presentable, outgoing, pleasant personality.Conscientious, with a 'can do' attitude.A team player, but with the ability to work unsupervised.Well organised with a good work ethic.An ability to adapt to change and adjust priorities.Willing to go the extra mile for customers and colleagues.Willing to promote and uphold the company values and morals.Benefits Competitive salary and achievable commission incentive Free ParkingMedical benefits