Customer Success Specialist - Work From Home

The Customer Success Specialist at Sherwin-Williams is a vital role that requires a confident and resourceful individual to work from home in Tauranga, Bay Of Plenty, NZ. As an Associate Level position, the ideal candidate will have a minimum of 2 years of experience in a similar role.

Responsibilities:1. Proactively engage with customers to understand their needs and provide them with solutions to ensure their success.2. Manage customer accounts and build strong relationships to drive customer satisfaction and retention.3. Conduct regular check-ins with customers to gather feedback, address any issues, and identify opportunities for upselling.4. Collaborate with other departments such as sales, marketing, and product development to enhance the customer experience.5. Analyze customer data and trends to develop strategies for optimizing customer success.

Requirements:1. Confident and resourceful personality traits.2. Strong attention to detail and negotiation skills.3. Excellent communication and interpersonal skills.4. Ability to work independently and prioritize tasks effectively.5. Proficiency in Microsoft Office and CRM software.

Benefits:1. Training & professional development opportunities to enhance your skills.2. Company transportation provided for any on-site meetings or events.3. Remote work flexibility to accommodate your work-life balance.

Working Environment:At Sherwin-Williams, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to delivering exceptional customer service and fostering a culture of growth and success.

Deadline to apply: ********

Equal Opportunity Statement:Sherwin-Williams is an equal opportunity employer and values diversity in the workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, or any other protected characteristic.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.