Customer Success Specialist

As a Customer Success Specialist at Air New Zealand in Wellington, NZ, you will play a crucial role in ensuring the satisfaction and loyalty of our valued customers. In this part-time position at the Associate Level, you will have at least 2 years of experience in a customer-facing role. Responsibilities:- Build and maintain strong relationships with customers, providing them with exceptional support and guidance throughout their journey with Air New Zealand- Proactively identify and address customer needs, concerns, and feedback to ensure a positive experience- Collaborate with internal teams to resolve customer issues in a timely and efficient manner- Utilize data and feedback to continuously improve the customer experience and drive customer retention- Stay up-to-date on Air New Zealand's products, services, and offerings to effectively assist customers Requirements:- Independent and resourceful, with the ability to work autonomously and solve problems creatively- Strong communication skills, both verbal and written, to effectively interact with customers and internal teams- Excellent decision-making skills, with the ability to prioritize and take action in fast-paced environments- Equal opportunity employer - Air New Zealand is committed to creating a diverse and inclusive workplace for all employees. Benefits:- Paid sick leave- Medical coverage- Dental insurance At Air New Zealand, we thrive in an environment that embraces and navigates change seamlessly. If you are passionate about delivering exceptional customer service and are looking to join a dynamic team in the aviation industry, we encourage you to apply by the deadline of March 17, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.