Customer Success Specialist About Us:
We're a Series B global B2B SaaS business with offices in New Zealand (HQ), Australia, and the UK and are on a mission to help Tradies around the world get complete clarity and control over their business. We really do transform and improve our customers' lives for the better, giving back time and providing smart insights to grow and succeed.
Why Join Us?
All-Hands Approach: We're an extremely high-performing team where everyone contributes to our success. You'll be working alongside some of the brightest minds, and your impact will be felt across the company.
Hybrid Working Options: Flexible working culture with 3 days in office.
Career Growth: Access to generous development budgets and resources; we support your career development every step of the way. Grow your skills and put them into practice.
Employee Ownership: Share in our success and truly be a part of the team with an Employee Share Option Plan.
The Role:
Bring your Success experience and be one of our front-line specialists who is responsible for the seamless onboarding, adoption, and training of our customers and partners. Your passion for exceptional customer journeys will be key to ensuring a successful transition onto our platform. You will be an important voice for our customers and partners.
Startup Spirit: You thrive in a fast-paced, dynamic environment and are excited about the opportunity to help shape the future of job management software.
You've done it before: Hands-on experience and success in a customer onboarding role in the software industry.
Team Player: You're collaborative, open-minded, and ready to contribute.
Technology: You understand and are familiar with workflow systems, SaaS, and cloud-based software.
Customer & Partner Trainings: Create and conduct group training sessions for customers and partners to support onboarding. Partner trainings will be either 1:1 or group.
Collaborate: Work with product, support, and sales teams to ensure a seamless customer experience.
Monitor: Customer and partner feedback to improve training content and delivery methods.
Relationships: Serve as a trusted advisor to customers and partners.
Retention: Be responsible for the ongoing customer relationship ensuring the proactive management of risk to ensure retention targets are met.
How to Apply:
Send your CV or LinkedIn profile to ****** and one of our Talent Team will be in touch. We look forward to connecting with you.
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