Customer Success Representative - Remote Work

Job Description: Kami is seeking a motivated and dedicated Customer Success Representative to join our team on a part-time basis. This is a remote work position based in Auckland, New Zealand, with the opportunity to work from the comfort of your own home. As an Entry Level position, we are looking for individuals with at least 1 year of experience in a customer-facing role who possess a hardworking and resilient attitude. Responsibilities:- Manage and maintain relationships with existing customers to ensure satisfaction and retention- Onboard new customers and provide ongoing support to ensure they are utilizing the product effectively- Troubleshoot and resolve customer inquiries and issues in a timely and professional manner- Collaborate with the sales team to identify opportunities to upsell or cross-sell products and services- Collect and analyze customer feedback to provide insights for product development and improvement- Develop and deliver presentations to educate customers on product features and best practices Requirements:- 1+ year of experience in a customer-facing role- Excellent communication and interpersonal skills- Ability to negotiate effectively and present information clearly and persuasively- Hardworking and resilient attitude to handle challenging situations with grace- Able to work independently and manage time effectively in a remote work environment Benefits:- Remote work flexibility with the ability to work from anywhere in Auckland, New Zealand- Relocation allowance for any potential future opportunities for advancement within the company- Disability insurance coverage to ensure peace of mind for unexpected events Working Environment:At Kami, we strive to cultivate leaders who foster inclusivity and mentorship within our team. We believe in creating a supportive and empowering work environment where every team member has the opportunity to grow and succeed. Deadline to Apply:Please submit your application by March 17, 2024, for consideration. Equal Opportunity Statement:Kami is an equal opportunity employer and is committed to fostering a diverse and inclusive work environment. We welcome and encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.