Job Description:We are seeking a dedicated Customer Success Representative to join our team at Dr Pepper Snapple Group in Wellington, NZ. As a Customer Success Representative, you will be responsible for building strong relationships with our customers and ensuring their overall satisfaction with our products and services. This position is entry-level, making it the perfect opportunity for individuals looking to kickstart their career in customer success. Responsibilities:- Act as the primary point of contact for customers, addressing any questions or concerns they may have in a timely and professional manner- Proactively reach out to customers to ensure they are satisfied with our products and services- Provide support to customers by troubleshooting issues and finding solutions to their problems- Collaborate with the sales team to identify opportunities for upselling and cross-selling products- Utilize analytical skills to gather feedback from customers and identify trends to improve our products and services- Demonstrate emotional intelligence when interacting with customers, showing empathy and understanding- Work independently to manage your workload and prioritize tasks effectively- Build strong connections with colleagues and treat them like an extended family, fostering a positive working environment Requirements:- Strong work ethic and dedication to providing excellent customer service- Ability to work independently and manage your workload effectively- Strong analytical skills to gather and analyze data to improve customer satisfaction- Emotional intelligence to understand and empathize with customers' needs and concerns- Excellent communication skills, both written and verbal- No prior experience required – we are looking for hardworking individuals with a desire to learn and grow in the field of customer success Benefits:- Training and professional development opportunities to enhance your skills and knowledge- Vision insurance to ensure your eye health is taken care of- Medical coverage to keep you healthy and happy Equal Opportunity Statement:Dr Pepper Snapple Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to any of these factors. Deadline to apply: ******** If you are a hardworking and independent individual with a passion for customer success, we encourage you to apply for the Customer Success Representative position at Dr Pepper Snapple Group in Wellington, NZ. Join our team and make a positive impact on our customers' experiences!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
