Job Description: Berkshire Hathaway is seeking a highly motivated and experienced Customer Success Manager to join our remote team based in Nelson, New Zealand. As a mid-to-senior level professional with at least 8 years of experience, you will be responsible for driving customer success and engagement, ensuring that our clients receive the highest level of service and support. Responsibilities:- Develop and maintain strong relationships with key clients to ensure satisfaction and retention- Collaborate with internal teams to identify and address customer needs and opportunities for growth- Implement and oversee customer success strategies, including onboarding, training, and ongoing support- Proactively monitor and track customer satisfaction metrics and KPIs- Advocate for customer needs and provide feedback to the product development team- Lead customer retention efforts and drive expansion opportunities within existing accounts- Provide guidance and support to junior members of the customer success team- Represent the company at industry events, conferences, and customer meetings Requirements:- 8+ years of experience in customer success, account management, or a related field- Proven track record of exceeding customer expectations and delivering delight- Strong project management skills with the ability to meet deadlines and manage multiple priorities- Excellent communication and interpersonal skills, with a focus on persuasion and relationship-building- Hardworking and resourceful, with a proactive and positive attitude- Ability to work independently and remotely, while maintaining a high level of productivity- Bachelor's degree in business, marketing, or a related field preferred Benefits:- Free accommodation for remote work- Travel and spending expenses covered- Disability insurance for added peace of mind Working Environment:At Berkshire Hathaway, we pride ourselves on our customer-centric approach and focus on exceeding customer expectations. Our team is driven by a passion for delivering delight and building strong, lasting relationships with our clients. Equal Opportunity Statement:Berkshire Hathaway is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment. Deadline to Apply:May 17, 2024. Apply now to join our dynamic team and make a difference in the world of customer success!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
