**Job Title: Customer Success Manager - Remote Work** **Company: EOG Resources** **Location: Christchurch, Canterbury, NZ** **Job Type: Part-Time** **Seniority: Mid-to-Senior Level** **Years of Experience: 8+** --- ### Job Description: EOG Resources is seeking a dedicated and experienced **Customer Success Manager (CSM)** to join our dynamic team. This is a part-time remote position based in Christchurch, Canterbury, NZ. The successful candidate will contribute to enhancing customer satisfaction and retention by ensuring our clients receive maximum value from our services. As a CSM, you will be the primary point of contact for customers, fostering strong relationships and providing strategic guidance to drive customer success. ### Key Responsibilities: - **Customer Relationship Management**: - Build, maintain, and nurture long-term relationships with clients to ensure their ongoing success and satisfaction. - Proactively engage with customers to understand their needs, challenges, and feedback. - **Onboarding and Training**: - Guide new customers through the onboarding process, ensuring a smooth transition and integration of our products/services into their operations. - Develop and deliver training sessions and resources to empower customers to utilize our offerings effectively. - **Strategic Account Management**: - Conduct regular check-ins and business reviews with clients to monitor their progress and identify opportunities for improvement or expansion. - Develop and implement account plans tailored to customers' goals and challenges. - **Customer Advocacy**: - Act as the voice of the customer within the organization, advocating for their needs and collaborating with cross-functional teams (Sales, Product, Support) to deliver solutions. - Identify trends and insights from customer feedback to enhance product offerings and service delivery. - **Performance Metrics and Reporting**: - Track and analyze customer engagement metrics; report on key performance indicators (KPIs) to measure customer health and success. - Use data-driven insights to make recommendations for customer growth and retention strategies. - **Issue Resolution**: - Address and resolve customer inquiries or concerns promptly and effectively, ensuring a high level of customer satisfaction. - Collaborate with internal teams to address potential service-related issues, ensuring timely resolutions. - **Continuous Improvement**: - Stay up-to-date on industry trends and best practices to enhance customer success strategies. - Contribute to the development of processes and tools that improve the customer experience and support scalability. ### Requirements: - **Experience**: - Minimum of 8 years of experience in a customer success or account management role, preferably in the energy sector or a related field. - Proven track record of managing and growing customer relationships effectively. - **Education**: - Bachelor's degree in Business Administration, Communication, or a related field; MBA is a plus. - **Personality Traits**: - Reliable: Consistently meet commitments and follow through on responsibilities. - Resourceful: Ability to find creative solutions to challenges, leveraging available resources effectively. - **Soft Skills**: - Strong leadership skills with the ability to inspire and motivate customers and team members alike. - Exceptional planning and organizational skills, with a keen attention to detail. - **Technical Skills**: - Proficiency in customer relationship management (CRM) systems and project management tools. - Strong analytical skills with the ability to interpret customer data and insights. - **Communication Skills**: - Excellent verbal and written communication skills; ability to communicate complex concepts in a clear and concise manner. - Ability to foster transparency and open dialogue for effective communication at all levels. ### Benefits: - Visa sponsorship for eligible candidates. - Comprehensive medical coverage. - Participation in a profit-sharing program. ### Working Environment: At EOG Resources, we foster transparency and open dialogue for effective communication at all levels. Our remote work culture encourages collaboration, creativity, and mutual respect among team members. ### Application Deadline: To be considered for this opportunity, please submit your application by **October 31, 2024**. ### Equal Opportunity Statement: EOG Resources is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all backgrounds and are dedicated to hiring the best-qualified candidates regardless of race, color, gender, disability, sexual orientation, or any other characteristic protected by applicable law. --- We look forward to welcoming a new Customer Success Manager to our EOG Resources team, where your expertise will directly contribute to our commitment to customer satisfaction and success!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.