Account & Relationship Management (Sales)
The future of food production hinges on an important question: How do we feed the world's growing population without compromising our natural resources? Farmers feed our population and hold the keys to vital climate solutions. At Halter, we're on a mission to enable farmers to run the most productive and sustainable farms. Farmers are using Halter to break free from the time-intensive constraints of conventional farming. They're growing more grass, increasing production and improving the health and wellbeing of their cattle.
We bridge deep tech into farming. Halter enables farmers to remotely shift, virtually fence and proactively monitor their cows' health and behaviour. Can you imagine watching 500 dairy cows turn in unison and walk calmly towards the milking shed? Or beef cattle, behind virtual fences, happily grazing with their calves? No quad bikes, no dogs, no fences. Just a mob of cows walking at their own pace. People say it looks like magic. Our customers are revolutionizing farming with Halter. It's changing lives and transforming an industry.
People join Halter because they want to do meaningful work. By joining us you'll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We're committed to delivering real change in the world - this isn't easy, and in truth, we love that it's hard. We're backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners, DCVC, Blackbird, Promus Ventures, Rocket Lab's Peter Beck and Icehouse ventures.
About the role
We are searching for a passionate and driven Customer Success Manager to lead Halter's North Island Customer Success function. This is an opportunity to be part of a positive disruption to our farming industry, to be directly shaping and impacting the use of Halter's technology on thousands of farms across the North Island.
In the future, when we look back on farming and remember a time when farmers used to get cows in, plate metre pasture, put fences up, pull tillers… you will forever have played a pivotal role in that transformation, leading an outstanding team, dedicated to ensuring farmers extract the full value from Halter.
What your day could look like
Revenue Retention & Expansion: You will own the retention and expansion of Halter's existing revenue in the region by working closely with farmers to ensure they are extracting full value, achieving their desired value proposition, and ultimately understanding the impact Halter is having on their farming business.
Account Management: Lead customer engagement, building genuine, authentic and enduring relationships with our farmers and their teams, families and animals.
Training and Development: Adapt Halter's existing processes to develop and implement training programs for your team, ensuring continuous skill enhancement and alignment with company objectives.
Lead a world-class Customer Success team: Lead, manage and support the field-based Customer Success Executives, driving high performance and helping ensure the success of our customers across the region.
Growth Initiatives: Work collaboratively with cross-functional teams to optimize and refine the Halter customer experience.
Who are we looking for
A phenomenal attitude and a team player with the ability to consistently overcome challenges.
Someone who walks towards the pressure and thrives on hard problems.
Experience in managing customer success teams, and owning revenue retention.
Experience managing high-stakes accounts, navigating stakeholders and building relationships with a diverse range of people.
An innovative leader, with a track record of executing new solutions to deliver exceptional outcomes to customers.
A data-driven leader that understands the nuances of building a CS function and managing customer touchpoints.
Experience within the agricultural sector is a big bonus, but not a complete deal breaker.
The ability to thrive in a dynamic, fast-paced working environment with a high degree of autonomy.
A hunger for success and personal growth to be able to evolve quickly alongside a world-class team.
Why our team loves working at Halter
A genuine and shared connection to our mission to make a difference in the world.
The excitement, risk, and reward of a high-growth technology scale-up.
The pride of joining an iconic New Zealand technology company growing successfully on the global stage.
The opportunity to work with and grow together with an enthusiastic, and highly gifted team with diverse backgrounds.
The opportunity to supercharge your career in a supportive and caring environment.
Our ideas are truly valued, we are able to move fast, and our impact is real.
State-of-the-art, dog-friendly office that's been thoughtfully designed right in the heart of Auckland city.
Delicious snacks and drinks are available for your daily flow.
Healthy body, healthy mind. We're partnered with Southern Cross Health Insurance to support your well-being.
We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.
Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.
Our time to recharge is valued, we're offered wellness leave and unlimited paid annual leave.
We offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. If you think you have what it takes but don't necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We'd love to chat to see if you'll be an epic fit!
Join our team
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you're excited about this role and working at Halter, along with your CV, and we'll be in touch!
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