Management (Information & Communication Technology)
Full time
Are you looking for a new challenge? We have an exciting opportunity for an experienced Customer Success Manager to work with our key customers within Smart Transport.
This role will work closely with customers to deliver contracted services effectively, maximize future opportunities, manage contract renewals, and address any escalations. As part of this role, you will be expected to continually look for ways to improve the customer experience and help them achieve their business goals.
To be successful in this role, you will:
Have experience managing complex customer relationships at all levels including executive leadership.
Demonstrate your experience in managing and getting the best out of 3rd party contractors.
Have a strong business acumen, negotiation skills, and a customer-focused approach.
Have experience working in a technical support and/or development environment.
Possess strong interpersonal and influencing skills.
About NEC
NEC New Zealand delivers advanced biometric identity solutions and innovative transport products through our world-leading technology, unique and diverse talent, industry partnerships, and customer relationships. We are shaping the most efficient businesses and creating a safer society by solving tomorrow's technology challenges.
We offer flexible work options to make things easier for you. We have a fantastic workplace culture that is supportive and fun! We also offer a competitive salary plus KiwiSaver and benefits like birthday leave, company leave, and wellness initiatives.
If you are an experienced Customer Success Manager ready to take on new challenges, we want to hear from you! We will be reviewing applications as they come in, so don't delay and apply today.
This position may be located in Wellington or Christchurch.
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