Job Description: As a Customer Success Manager at Ryman Healthcare, you will be responsible for ensuring the satisfaction and success of our customers in the Wellington, NZ area.
This part-time position requires a high level of Mid-to-Senior Level experience, with at least 8 years in a customer-facing role.
Responsibilities: - Develop and maintain strong relationships with key customers - Act as the primary point of contact for customer inquiries, issues, and escalations - Proactively engage with customers to understand their needs and ensure they are achieving their desired outcomes - Collaborate with internal teams to address customer needs and deliver solutions - Identify opportunities for upselling or cross-selling to increase customer satisfaction and revenue - Analyze customer data to identify trends and opportunities for improvement - Conduct regular check-ins with customers to gather feedback and address any concerns - Create and deliver presentations to customers on company products and services - Collaborate with the sales team to onboard new customers and ensure a smooth transition Requirements: - Confident and motivated individual with excellent communication skills - Strong presentation skills and the ability to engage with customers effectively - Ability to cooperate and collaborate with internal teams to achieve customer success - Previous experience in a customer success or account management role - Knowledge of the retirement living industry is a plus - Bachelor's degree in Business or related field is preferred Benefits: - Retirement plan - Travel opportunities - Free accommodation for work-related travel - Performance-based recognition and rewards in a supportive and inclusive working environment Equal Opportunity Statement: Ryman Healthcare is an equal opportunity employer and welcomes applicants of all backgrounds and experiences.
We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: ******** Join Ryman Healthcare as a Customer Success Manager and make a positive impact on the lives of our customers in Wellington, NZ!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
