**Job Title:** Customer Success Manager
**Company:** Occidental Petroleum
**Location:** Dunedin, Otago, NZ
**Job Type:** Part-Time
**Seniority Level:** Mid-to-Senior Level
**Years of Experience Required:** 7+
**About Occidental Petroleum:**
Occidental Petroleum is a global energy producer committed to environmental responsibility and sustainable practices. We pride ourselves on fostering a diverse and inclusive workplace that encourages our team's professional growth and development.
**Job Summary:**
As a Customer Success Manager at Occidental Petroleum, you will play a pivotal role in enhancing customer satisfaction and ensuring successful management of our client relationships. You will work collaboratively with various teams to understand customer needs, identify opportunities for improvement, and drive sustained value through innovative solutions. The ideal candidate will possess strong leadership skills, a background in customer relations, and a deep commitment to our company's core values and mission.
**Key Responsibilities:**
1. **Relationship Management:**
- Cultivate and maintain strong relationships with key clients to ensure customer satisfaction and loyalty.
- Act as the primary point of contact for customers, addressing inquiries, complaints, and feedback promptly and effectively.
2. **Customer Onboarding:**
- Oversee the onboarding process for new clients, ensuring a seamless transition and understanding of our services.
- Develop training materials and guides to help clients utilize our products and services effectively.
3. **Performance Monitoring:**
- Analyze customer data to identify usage patterns, potential issues, and opportunities for upselling additional services.
- Provide regular reports to internal stakeholders regarding customer satisfaction metrics and feedback.
4. **Strategic Innovation:**
- Collaborate with internal teams to develop innovative solutions and improvements based on customer insights and industry trends.
- Promote a culture of continuous improvement, encouraging clients to adopt new technologies or practices that drive efficiency and environmental sustainability.
5. **Risk Management:**
- Proactively identify potential risks to customer relationships and implement interventions to mitigate or resolve issues.
- Develop strategies to manage customer churn and enhance retention rates.
6. **Advocacy and Training:**
- Act as an advocate for customers within the organization, ensuring their voice is heard in product development, service delivery, and overall business strategy.
- Conduct regular training sessions for customers on best practices and new product features.
7. **Collaboration with Sales and Marketing:**
- Provide feedback to the sales and marketing teams on customer preferences and trends, helping to shape future campaigns and product offerings.
- Participate in joint meetings and strategy sessions to align customer success objectives with overall company goals.
**Requirements:**
- Bachelor's degree in Business, Communications, or a related field; a Master's degree is a plus.
- A minimum of 7 years of experience in customer success, account management, or related fields within the energy or technology sectors.
- Proven experience in establishing and maintaining long-term customer relationships.
- Strong understanding of sustainable practices within the energy industry and a commitment to promoting these values.
- Strong analytical skills, with the ability to interpret customer data and metrics to drive performance improvement.
- Exceptional communication and interpersonal skills, with an aptitude for persuasion and negotiation.
- Confidence in engaging with senior-level executives and stakeholders.
- Resilience in handling challenging customer situations, with a focus on finding effective solutions.
**Personality Traits:**
- **Confident:** Demonstrates self-assurance in interactions with clients and internal teams.
- **Resilient:** Maintains a positive attitude and is capable of bouncing back from setbacks.
**Soft Skills:**
- **Innovation:** Ability to think creatively and develop new strategies to enhance customer success.
- **Persuasion:** Skillful at influencing and persuading others to adopt new ideas and practices.
**Benefits:**
- Free food and refreshments in the workplace.
- Paid sick leave to support employee well-being.
- Relocation allowance for those moving to Dunedin, Otago.
**Working Environment:**
At Occidental Petroleum, we are dedicated to environmental responsibility and sustainable practices. Our team thrives in a culture that values sustainability, innovation, and collaboration while committing to exceptional customer service.
**Application Deadline:**
Please submit your application by ******** .
**Equal Opportunity Statement:**
Occidental Petroleum is an equal opportunity employer and values diversity in our workforce. We encourage all qualified candidates to apply, regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law. We are committed to fostering an inclusive environment where all employees feel valued and empowered to share their unique perspectives.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
