Customer Success Manager

Job description:Gilead Sciences is seeking a part-time Customer Success Manager to join our team in Christchurch, Canterbury, NZ.
As a mid-to-senior level professional with at least 7 years of experience in customer success or a related field, you will play a crucial role in ensuring our customers have a positive experience with our products and services.Responsibilities:Build strong relationships with customers to understand their needs and goalsOnboard new customers and provide training on our products and servicesProactively identify opportunities to upsell or cross-sell additional products or servicesCollaborate with internal teams to address customer issues and ensure timely resolutionAnalyze customer data to identify trends and provide insights to improve customer satisfactionDevelop and implement customer success strategies to drive retention and growthRequirements:Confident and adaptable personality traitsStrong teamwork and critical thinking skillsProven experience in customer success or a related fieldExcellent communication and interpersonal skillsAbility to prioritize tasks and manage multiple projects simultaneouslyBachelor's degree in business, marketing, or a related field preferredBenefits:Relocation allowance for eligible candidatesProfit sharing opportunitiesPaid sick leaveWorking environment:At Gilead Sciences, we strive to cultivate a sense of ownership and responsibility at every level.
We value collaboration, innovation, and a commitment to excellence in everything we do.Deadline to apply: 2024-07-26Equal opportunity statement:Gilead Sciences is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.
#J-18808-Ljbffr