Customer Success Manager

Job Description: We are looking for a part-time Customer Success Manager to join our team at HCA Holdings in Hamilton, Waikato, NZ. As a mid-to-senior level professional with at least 7 years of experience, you will be responsible for ensuring the success and satisfaction of our customers. Responsibilities: - Build and maintain strong relationships with customers to understand their needs and ensure their success with our products and services - Serve as the main point of contact for customers, addressing any issues or concerns in a timely and effective manner - Collaborate with internal teams to ensure customer needs are met and issues are resolved - Develop and implement strategies to increase customer retention and satisfaction - Provide training and support to customers to help them maximize the value of our products and services - Analyze customer data and feedback to identify trends and opportunities for improvement - Lead a team of customer success representatives, providing guidance and support as needed Requirements: - 7+ years of experience in customer success or a related field - Resilient and confident personality traits - Strong leadership and people management skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Bachelor's degree in business, marketing, or a related field (preferred) Benefits: - Free accommodation - Company equipment - Relocation allowance Working Environment: At HCA Holdings, we encourage our employees to unleash their creativity in a setting that celebrates and nurtures innovation. Join us in a dynamic and collaborative work environment where your ideas are valued and your contributions make a difference. Deadline to Apply: ******** Equal Opportunity Statement: HCA Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.