Customer Success Manager

Job Description: Fletcher Building is seeking a passionate and driven Customer Success Manager to join our team in Hamilton, Waikato, NZ.
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers to ensure their success with our products and services.
Responsibilities: - Develop and implement customer success strategies to drive customer satisfaction and retention - Serve as the main point of contact for customers, addressing any inquiries or issues in a timely and professional manner - Collaborate with internal teams to ensure customer needs are met and exceeded - Conduct regular check-ins with customers to gather feedback and identify areas for improvement - Provide training and support to customers to help them maximize the value of our products and services - Analyze customer data to identify trends and opportunities for growth - Develop and maintain customer success metrics to track performance and success Requirements: - 8 years of experience in customer success or a related field - Strong interpersonal and communication skills - Ability to work well in a team and independently - Excellent planning and organizational skills - Passion for delivering exceptional customer service - Driven to achieve results and exceed goals Benefits: - Dental insurance - Joining Bonus - Free accommodation Working Environment: Join our team and thrive in a high-energy workplace focused on delivering impactful results.
We value teamwork, collaboration, and innovation to drive success for our customers and our company.
Deadline to Apply: ******** Equal Opportunity Statement: Fletcher Building is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.